dunnhumby is looking for a talented Senior Client Lead
Our commercial team work with a fantastic array of clients like Unilever, Mars and Tesco; using insights based on data from our clients, you will own and develop the client relationship - developing, delivering and managing the client work plan in order to deliver recognisable value and client satisfaction, and to achieve our revenue goals for those clients.
What you'll be doing:
Using project management skills to anticipate, translate and champion needs of the client into an achievable plan consolidating input from across dunnhumby teams, in order to create a joined up plan and approach for clients. Oversees the delivery of that plan. Travels to the client offices as required.
For clients where there is not a dunnhumby Client Manager or Client Director in place, owns the commercial relationship with assigned clients and executes a client relationship strategy that defines which issues to focus on, which opportunities to pursue and which client individuals to invest in to ensure ongoing retention and growth.
Nurtures strong client relationships and demonstrates an authoritative knowledge of the client and their business in order to advise in line with their strategies and to optimise the value we can offer. Clearly articulates and sells the dunnhumby story, vision and services to clients.
Delivers against revenue targets for the assigned client(s) and converts future revenue opportunities for each client through extensions and through identifying and developing new business development opportunities. Travels to new business pitches as required.
Uses insights from dunnhumby's tools, analysis and consultancy to create client presentations that provide insights and solutions to client issues that will then create measurable change and deliver measurable value to the client's customers
Ensures their clients are fully trained on dunnhumby products and solutions as required - either delivering the training themselves or through Regional Education Associates.
Ensures client expectations are met and captures the client value created through the creation of case studies and then proactively shares those case studies and best practice with other dunnhumby teams.
Who you'll get to work with:
In this role you'll work with world class and passionate people using cutting-edge techniques on projects that will have both short and long-term impact. You'll work within a client leadership team, alongside capability teams and technology and data teams, and media managers. Externally you'll be working with the Clients, at a functional level (e.g. Loyalty, CRM, Pricing Directors) as well as marketing and Brand agencies.
What you'll need: [Essential]
Bachelor's Degree or equivalent in any related subject.
Client relationship building and managment
Influencing & negotiating skills
Strong cummincative abailities; listening, questioning and client interview techniques.
Upselling, cross-selling and work delivery oversight.
A plus if you also have: [Desirable]
Master's degree or equivalent in related subject.
Experience creating a value chain
Knowledge of industry trends & thought leadership