Senior Client Account Consultant - Executive Benefits

Job Description For Posting

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We're in the business of creating exciting and rewarding futures for our clients and their employees - whether we're designing affordable health plans, securing finances for retirement or aligning employees with workforce strategy. Capitalizing on analysis and insights as catalysts for change, we anticipate and understand the impact of business decisions, now and in the future. Our holistic view and deep expertise allow us to see client's current and future needs through a lens of innovation and impact and every idea and solution we offer.

We currently have an exciting opportunity for Senior Client Account Consultant to support our Executive Benefits team.

What can you expect?

• Manage multiple complex clients with various product lines and large scope insurance programs, related to Executive and/or Supplemental Life and Individual Disability Insurance.

• Work with our clients, insurance carriers and internal partners to execute work and resolve escalated issues to ensure timely and strategic delivery.

• Apply project and change management best practices, such as Lean Six Sigma, to identify opportunities for system and/or process efficiencies.

What's in it for you?

• We are the global leader in the human resources consulting

• Opportunity to engage across Mercer businesses to understand and deliver the whole firm

• World-class training opportunities for personal and career development

We will count on you to:

• Manages the delivery of services and the day-to-day client needs to retain accounts, establish strong client relationships and achieve high levels of client satisfaction. Administrative services includes, but is not limited to: billing, enrollment, communications, participant inquiries, policy changes, benefit calculations, etc.

• Maintains and expands client relationships by analyzing, communicating and identifying coverage gaps, ensuring that a client's risk is being managed in an optimal manner.

• Identifies important business needs of the client and assist with achieving objectives by effectively communicating with the Mercer Executive Benefit Consultant.

• Manages escalated participant issues working directly with the Business Analyst and/or Insurance Carrier regarding systemic or process issues with global impact to client or book of business. Recognizing and managing the risk to protect the firm from Errors and Omissions (E&O).

• Executes all cyclical event processing.

What you need to have:

• College Degree or equivalent work experience required

• 5+ years of professional experience in a client facing capacity, insurance and business knowledge required, with a minimum of two years client relationship experience preferred

• Manage multiple priorities, deliver timely and accurate work products with a strong customer service focus, and respond with a sense of urgency as required.

• Effective written and verbal communication skills to interact with internal and external customers.

• Appropriate license must be obtained for position.

What makes you stand out?

• University Degree, e.g. BA, MA, MBA

• Prior experience administering Corporate Owned Life Insurance and/or Individually Owned Life or Disability Insurance.

• Life and Health License

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy, and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.