Requisition No: 475281
Agency: Department of Health
Working Title: SENIOR CLERK - 64084662
Position Number: 64084662
Posting Closing Date: 10/18/2021
Must have at least two years of experience with positive customer service or clerical skills.
Must have at least two years of call center experience.
The Senior Clerk position serves as a staff supports for the Special Supplemental Nutrition Program for Women, Infants and Children (WIC) and may assist with other nutrition programs. He/she provides services in the WIC Program in accordance with the policies of the state WIC Program and regulations as stated in DHM 150-24. Work is performed under the direct supervision of the Operations Management Consultant II SES.
Answer calls made to the Nutrition and Chronic Disease Prevention call center. Gather information to determine appointment needs and make the appropriate appointment. Inform clients of what to bring to their appointment, appointment time, date and location.
Perform general clerical and reception office duties to maintain the flow of incoming and outgoing services
Attend mandatory and scheduled trainings. Accurate and timely submission of Employee Activity Record (EARs), time records, travel logs, monthly report of activities, referrals, and other reports are submitted to the CNS Administrative Office.
Answer telephones, filing, purge records, and perform travel in relation to above duties and for professional development. Maintain a courteous and cooperative working relationship with the staff, clients and other Health Department staff at all times. A valid unrestricted Florida Driver's license and reliable transportation are required. Participate in the Florida Department of Health Duval County
Other job-related requirements for this position:
Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
All employees are expected to complete timesheets and EARs/DARs as required, both accurately and within the required timeframe. All employees are expected to complete mandatory trainings within the required timeframe, as deemed necessary by the Department, the Delegated Authority, grant requirements and/or Florida Statutes.
NOTE: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position may be eligible for the National Health Service Corps Loan Repayment Program
This position requires a security background check and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.
Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
Department of Health Career Service employees enjoy the following benefits:
9 Annual paid holidays
Ability to earn 104 hours of paid Annual Leave (annually)
Ability to earn 104 Hours of paid Sick Leave (annually)
Health insurance for individual or family coverage
Additional supplemental insurances available such as dental, disability, etc.
Tax Deferred Medical and Child Care Reimbursement Accounts available
Tuition waiver available
Your take home pay can be significantly influenced by your insurance premiums. Compare your current premium with the State of Florida employee premiums!
Monthly employee premium for the standard PPO/HMO:
Single coverage is $50
Family coverage is $180
Monthly employee premium for the High Deductible Health Plan PPO/HMO:
Single coverage is $15
Family coverage is $64.30
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.
Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Nearest Major Market: Jacksonville
State Of Florida