Requisition No: 512522
Agency: Department of Health
Working Title: SENIOR CLERK - 64000619
Position Number: 64000619
Posting Closing Date: 01/10/2022
Must have two years of customer service or clerical work experience.
Must have experience working in a healthcare setting.
The position serves as the Senior Clerk and works under the general supervision of the Public Health Services Manager A-SES, position 64057408, Clinical Services and provides professional support and technical assistance to the staff, community agencies, and to the general public. The employee must exercise independent judgment, initiative, and excellent communication and motivation skills; interact courteously and professionally with internal (fellow co-workers) and external customers (clients/vendors/members of the community). This position will work primarily at the New Smyrna Beach Clinic site but may be required to perform duties at multiple sites within the Florida Department of Health in Volusia County, including but not limited to Orange City Clinic and Daytona Beach Clinics based on clinic needs, as well as at sites established/co-located within the community in conjunction with community partners.
The employee is expected to arrive at assigned location (daily) on time at the provided start time. Mileage will only be paid in accordance with federal, state and county policies for travel to different service site locations within the county. Call center operator answering high volume incoming calls: verifies and updates client demographics, insurance coverage and income, accurately updating client HMS record as indicated; takes messages, answers general questions, provides accurate information to clients providing general information and assistance on agency programs, transcribes messages, retrieves voicemails accurately and distributes to appropriate personnel in a timely manner.
Excellent customer skills and professionalism in all interactions. Front desk verifies and updates client demographic information at every presentation, insurance information, income, accurately updates client HMS record as indicated, scans all required documents, correctly linking documents to client HMS record; performs accurate data entry into HMS and FL SHOTS; verifies immunizations in FL SHOTS and provides copies of immunization records to clients; schedules appointments accurately according to appropriate site and schedule template; completes check-in of clients for appointments or on a walk-in basis in a timely manner; accurately documents 'No Shows' in EHR; answers incoming telephone calls in a timely manner; speaks clearly and concisely, exercising tact and providing accurate information; accurately and efficiently provides support in other clerical areas as needed; interacts positively and professionally with nurses and other clinic staff to assure client needs are met; accurately disseminates information to the general public concerning FDOH-Volusia services.
This position requires handling confidential client social security numbers to perform job duties. The above duties are performed according to FDOH Volusia policies and procedures and are periodically reviewed for accuracy and timeliness per medical record audits.
Excellent customer skills and professionalism in all interactions. Receives requests for Release of Medical Records, scanning when necessary as well as providing copies of results. Documents in the EHR when providing results and logging the release according to HIPAA guidelines.
Immediately informs supervisor upon receipt of subpoenas or requests for medical records from law enforcement officers. Assists with data entry for outreach events and clinic services as needed. Assists as needed with billing ensuring accurate application of the Sliding Fee Scale based on verification of client income; accurately completes billing of services in HMS based upon services provided in a timely manner; accepts payment for services from client, documents payment in HMS and issues receipt to client; accurately maintains a cash drawer, following FDOH Volusia's cash drawer policies.
The above duties are performed according to FDOH Volusia policies and procedures and are periodically reviewed for accuracy and timeliness per medical record, billing, and cash drawer audits.
Performs other related duties as assigned by supervisor. Completes timesheet, EARS, and mandatory training in a timely and accurate manner in accordance with agency policies. Attendance and participation in staff meetings/trainings Performs other related duties, including Emergency Duty.
KSA's NOT LISTED ON THE POSITION PROFILE:
Valid State of Florida Driver's License and must have use of reliable personal automobile
Minimum of two years customer service or clerical work experience
ADDITIONAL PREFERRED KSA's (Not required - preferred):
NOTE: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position may be eligible for the National Health Service Corps Loan Repayment Program
This position requires a security background check and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.
Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
Department of Health Career Service employees enjoy the following benefits:
State of Florida Retirement package - 3% employee contribution required
9 Annual paid holidays
Ability to earn 104 hours of paid Annual Leave (annually)
Ability to earn 104 Hours of paid Sick Leave (annually)
Health insurance for individual or family coverage
Additional supplemental insurances available such as dental, disability, etc.
Tax Deferred Medical and Child Care Reimbursement Accounts available
Tuition waiver available
Your take home pay can be significantly influenced by your insurance premiums. Compare your current premium with the State of Florida employee premiums!
Monthly employee premium for the standard PPO/HMO:
Single coverage is $50
Family coverage is $180
Monthly employee premium for the High Deductible Health Plan PPO/HMO:
Single coverage is $15
Family coverage is $64.30.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.
Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Nearest Major Market: Daytona Beach
Florida Department Of Transportation