Senior Claims Technical Specialist - Professional Liability

Primary Details

Time Type: Full time

Worker Type: Employee

The Opportunity

This opportunity is accountable for adjusting a select portfolio of claims involving lawyers professional liability and miscellaneous professional liability. The ideal candidate will have experience managing such claims, as well as exceptional coverage and litigation management competencies. Strong organizational and diary/time management skills are also a must. A JD is required.

Manages the complete investigation, evaluation, and resolution of assigned portfolio of complex claims emanating from Professional Liability business segments. Engages, directs, and manages external advisors and vendors including legal service professionals, discovery vendors, data and security experts and consultants across highly complex portfolio of matters.

Primary Responsibilities

• Manage a diverse portfolio exclusively of high severity claims which includes conducting fact, liability and loss investigations and interpreting insurance contracts in an effective and efficient manner

• Evaluate and negotiate the resolution of assigned claims in a timely manner, within appropriate authority and in accordance with applicable laws, regulations, statutes, best practices and Department of Insurance (DOI) compliance

• Drive the highest level of customer care, responsiveness, and satisfaction when managing assigned claims to deliver superior claim outcomes

• Collaborate with outside representative counsel to formulate litigation strategy ensuring achievement of desired outcome and effective litigation management strategies

• Directs and manage external advisors and vendors including legal service professionals, discovery vendors, data and security experts and consultants

• Oversee projects and planning surrounding departmental initiatives to achieve strategic objectives

• Analyze, develop and determine appropriate case reserves on all assigned claim files and recommend changes where necessary to ensure actuarial accuracy

• Serve as the subject matter expert on professional liability trends

• Represent QBE by participating in and attending industry seminars or authoring articles

• Collaborate with Underwriters to identify, understand and address novel or complex risks to appropriately price and negotiate terms and conditions

• Manage relationships with external vendors to deliver accurate, timely, and cost effective solutions.

• Take ownership for personal development and career planning, and development of required skills, tools, techniques, and technology to continually add value to the organization.

• Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility

Required Qualifications

Education: Juris Doctor required

Experience: 8 years relevant experience

Preferred Competencies/Skills

• Generate original, innovative solutions to difficult or unusual situations

• Identify and locate information and facts which are necessary and relevant for the purposes of evaluating a claim

• Financial and business acumen and awareness of financial responsibility

• Properly document investigation findings and preserve evidence in accordance with internal and external laws and procedures

• Develop effective negotiation strategies and prepare a plan of action

• Build and capitalize on beneficial internal and external relationships including competitors

• Actively contributes towards continuously improving performance

• Build constructive and cooperative working relationships and open lines of communication

• Utilize effective communication skills to influence and persuade decision makers

• Manage a diverse and extensive portfolio of professional liability claims with varying levels of complexity and activity.

• Collaborate with internal resources to resolve difficult claims situations and drive resolution opportunities with internal and external stakeholders

Experience

• Experience handling professional liability program errors and omission matters including lawyers and miscellaneous professional liability

• Advanced experience in other segments professional lines industry, including agency, retail or wholesale brokerages, third-party administrator, risk management, legal or other roles

Preferred Knowledge

• Advanced working knowledge of current and possible future professional liability products, policies, practices, trends, technology, and information affecting the business and organization; knows how the business works

• Advanced working knowledge of insurance policy and contract language

• Advanced working knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique and coordination of people and resources

About QBE

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.

And our people will be at the center of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.

With more than 12,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

We believe this is our moment: What if it was yours too?

Your career at QBE - let's make it happen!

https://www.linkedin.com/company/qbe-north-america/

US Only

• Travel Frequency

• Occasional (approximately 5-10 trips annually)

US Only

• Physical Demands

• General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

US Only

• Disclaimer

• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Job Type

• Individual Contributor

Global Disclaimer

• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Inclusion of Diversity

At QBE, we are deeply committed to fostering an inclusive workplace where each person is valued and respected for their authentic selves. If you require any assistance, such as alternative interview accommodations during the recruitment process, please do not hesitate to inform our Talent Acquisition team.

Compensation

Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs

Annual Salary Range: $121,000 - $182,000

AL, AR, AZ, CO (Remote), DE, FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX (Remote, Plano), UT, VA, VT, WI, WV and WY

Annual Salary Range: $133,000 - $200,000

CA (Remote, Fresno, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA

Annual Salary Range: $152,000 - $228,000

San Francisco CA, NJ and New York City NY

Benefit Highlights

You are more than your work - and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.

We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.

At QBE, we understand that exceptional employee benefits go beyond mere coverage and compensation. We recognize the importance of flexibility in the work environment to promote a healthy balance, and we are committed to facilitating personal and professional integration for our employees. That's why we offer the opportunity for hybrid work arrangements.

If this role necessitates a hybrid working model, candidates must be open to attending the office 8-12 days per month. This approach ensures a collaborative and supportive work environment where team members can come together to innovate and drive success.

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.