Job Location: United States : Florida : Tampa
Role Value Proposition:
At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will provide administration of benefits for Long-Term Care Insurance.
Handles incoming calls through the claim toll free lines
Provides plan and claim information, assists with submission of claims and makes outbound calls to gather missing information on incomplete claims.
Conducts research when needed to resolve customer questions or complaints.
Able to appropriately explain varying plan provisions to customers accurately and in a professional manner.
Responds to telephone inquiries from insureds regarding specific claim details.
Understands processes in entire department to assist callers with questions.
Works closely with the claim analysts and care managers to provide a seamless customer experience.
Outbound calls and letters to customers and providers to research incomplete claims.
Escalates complaints and potential complaints appropriately.
Documents calls in computer system.
Completes form letters, tasks and and problem solve for resolution of customer issues.
Contributes ideas that enhance service quality.
Performs project work and other related duties as assigned or required.
Associate level or higher degree.
At least 2 years experience in a direct customer service position preferred.
Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning.
Strong problem solving and analytical skills.
Ability to work independently.
Comfortable working with multiple priorities in a changing environment.
Ability to prioritize and maintain quality
Number of Openings
Employee Referral Award
At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
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