Senior Claims Examiner, Marine & Energy

At Coaction, we're a unique mix of leaders, achievers, thinkers, and team players with a high-performance mindset and a diverse skillset. We bring our industry expertise together to continually push the boundaries of what insurance can be for our clients.

Responsibilities

• Provide expert claim handling in coverage, investigation, evaluation, and resolution of first and third-party Ocean Marine and Energy Claims, including marine contractors, hull and machinery, cargo, general average, Jones Act, Longshore and Harbor Workers Compensation Act, and energy claims.

• Ability to interpret and apply customized insurance policies to real-life situations.

• Conduct thorough, high-quality investigations utilizing the approved legal and vendor panel as necessary.

• Assigned claims may involve coverage interpretation and litigation, including specialized coverage extensions.

• Prepare appropriate coverage letters for review and approval by claims management.

• Complete an investigation on each claim promptly and thoroughly document the claim file with claim details.

• Handle assigned claims following company guidelines and industry best practices.

• Set accurate reserves on each claim within the given authority level and promptly advise management of claims requiring reserves exceeding authority.

• Maintain a diary system ensuring that each assigned claim receives ongoing attention.

• Possible travel to attend mediations, settlement conferences, and trials.

• Use the claims system to maintain financials, including reserves, and make payments within assigned authority levels.

• Closely manage defense counsel, outside investigators, and surveyors to ensure appropriate loss adjustment expenses.

• Meet with members of other departments to discuss specific claim details or general claims issues.

• Maintain adjuster licenses in states as required.

Qualifications

• Five plus years of Ocean Marine and Energy claim experience.

• Ability to evaluate policy language and apply it to claims.

• Experience in mediation attendance and trial monitoring.

• Willingness to accept challenges and take on new responsibilities.

• Solid planning & organizational skills, including time management and prioritization.

• Analytical skills to identify, gather, and organize information.

• Customer-focused attitude and skills to resolve inquiries quickly and effectively.

• Must be willing to obtain an adjuster's license in all states requiring licensure within the company's 50-state footprint.

Equal Opportunity Employer

Coaction is an Equal Employment Opportunity employer. Coaction's policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Coaction also prohibits harassment of applicants or employees based on any of these protected categories.