Senior Claim Representative / Claim Specialist

Great American Insurance Group Chicago , IL 60602

Posted 3 months ago

Overview

Be here. Be great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.

Great American Risk Solutions writes a diverse mix of property and casualty business, both primary and excess. Risk Solutions writes mostly non-admitted business, partnering with leading wholesalers. We focus on a specialized solutions for a diverse market.

Great American Risk Solutions is adding experienced Senior Claim Representatives / Claim Specialists to their team. The positions will focus on losses in a nationwide book of surplus lines business, including primary and excess claims under commercial general liability (CGL) and other policies.

The person(s) hired for these positions will work from our downtown Cincinnati, Ohio corporate offices or, if not in the Cincinnati metro area, from home. Willingness to travel, including overnight travel as needed, is required.

Job title and grade will depend on the successful applicants' level of experience.

Responsibilities

  • Investigates, evaluates, and resolves claims of varying complexity and severity.

  • Drafts coverage position letters with moderate supervision.

  • Manages litigation; attends mediations, arbitrations, depositions, and trials as necessary.

  • Sets reserves within prescribed authority and submits written recommendations for reserves outside authority.

  • Demonstrates excellent judgment in the evaluation and handling of claims.

  • Conveys complex information to all appropriate parties, maintaining a professional demeanor in all situations.

  • Complies with applicable company procedures and policies, statutes, regulations, and other legal requirements governing claims handling.

  • Responds to inquiries from underwriters and producers.

  • Maintains necessary adjuster licenses, including completing required continuing education.

  • Performs other duties as assigned.

Qualifications

  • 3-6 years of experience handling commercial general liability claims. Multi-line adjusters are encouraged to apply.

  • Experience with Excess/Umbrella, Products Liability and Nursing Home Professional Liability claims is a plus.

  • Bodily injury claims experience and advanced coverage analysis experience is required.

  • Detail oriented and strong organizational skills.

  • Exceptional customer service skills.

  • Demonstrates strong written, verbal and effective listening skills.

  • Ability to build and maintain productive relationships with co-workers.

  • Significant experience working with Microsoft Office applications and electronic claim files is required.

  • Must be open to travel, including overnight travel as needed.

  • Bachelors degree or equivalent work experience and/or training.

  • CPCU designation is a plus.

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Senior Claim Representative / Claim Specialist

Great American Insurance Group