Senior Cisco Unified Communications Engineer

Job Description

Description

Introduction

Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a Senior Cisco Unified Communications Engineer to support a transformational infrastructure program for DCSA.

SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.

Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).

Job Description

To be successful in this role, you'll need to be able to rapidly adapt and learn how to operate the front and back end of new products and processes.

The duties and responsibilities of the Unified Communications (UC) Engineer Senior Principal are the following:

• Technical lead for large enterprise (3,000) Tier III voice and video services working in tandem with Network Engineering and Help Desk/Network Operations teams to maintain and resolve all service issues.

• Tracks and monitors the Unified Collaboration environment of phones and video teleconference end-point devices for performance of the system and provides proactive resolution to problem or outages.

• Provides troubleshooting procedures and documentation of major system events impacting services.

• Contributes significantly in the development, review and presentation of best practices and support services to maintain system services.

• Plans and manages all Voice and Video system patch, upgrades or service updates impacting ongoing operations.

• Provides timely response to all system vulnerability updates with clear implementation plans and schedules.

• Maintains daily system status reporting and ticket resolution of high visibility issues.

• Works with network engineers to troubleshoot complex issues involving VoIP, VoIP interfacing applications and other converged technologies.

• Maintains and administers systems including but not limited to Cisco CUCM, Unity Connection, Jabber, CIPC, et.al.

• The successful candidate will be responsible for providing and managing Tier III level resolution and customer support to all VoIP issues across the enterprise.

• The candidate will also be responsible to provide outage documentation utilizing customer provided Incident Tracking software (ServiceNow).

• Tools utilized will include CUCM, Cisco Unity, and other tools as necessary.

• On Site Quantico VA - Flexible Schedule 3 days on site w/2 days telework.

Qualifications

Required Qualifications

We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets.

It is required that the Senior Cisco Unified Communications Engineer have the following qualifications:

• BA/BS

• Fourteen (14) or more years of related experience. An additional four (4) years of experience may be considered in lieu of a degree.

• Must have an active Secret clearance.

• Must possess telecommunications technical experience installing, administering and upgrading Cisco Unified Communications Manager (CallManager, IM & Presence services), Cisco Telepresence, Cisco Prime Collaboration, Cisco Unity Connection (Jabber), and Unified Contact Center Express.

• Understanding of license requirements to maintain devices and servers (VoIP).

• Demonstrated ability to convey system networking over diverse topologies and environments to understand the limitations and advantages of different network/system architectures.

• Proven hands-on technical experience conducting troubleshooting to solve installation and break/fix issues associated with Voice and/or Video over IP products and integrating these components within heterogeneous network environments and multiple voice gateways.

• Must have experience configuring Cisco routers to act as VoIP gateways and demonstrate a strong understanding of Cisco IOS 12.x/15.x command syntax, troubleshooting end-to-end performance issues associated with voice and video conferences involving IP and ISDN networks.

• Must have experience reviewing Ethernet packet captures (e.g. Tcpdump, Ethereal, Wireshark), studying network traffic flows and reading interface statistics to identify network connectivity and performance problems affecting Voice and Video over IP communications.

• SIP and H.323.

• Audio conference bridge systems and gateways.

• Voice circuits such as SIP trunks, PRI's, ISDN BRI's, etc.

• VoIP: Eight (8) years.

• CompTIA Security+.

• CCNP Collaboration.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC is a premier Fortune 500 technology integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.