Senior Channel Sales Operations Manager

Nextiva Scottsdale , AZ 85250

Posted 2 months ago

At Nextiva, we create connected communication tools that help businesses stay in touch with their customers and teams. Over 100,000 companies rely on Nextiva for phone service and customer management tools. We're not your parent's phone company.

Founded in 2008, Nextiva took on the trillion-dollar telecom industry and succeeded in changing the game by making technology more accessible and affordable for everyone. Companies solve their toughest challenges using our VoIP innovations and signature Amazing Service.

Today, Nextiva is the fastest-growing, privately held provider of cloud communications. We don't study industry trends; we create them. Business leaders look to Nextiva to equip their teams in the office and while working from home. Nextiva is not just a tech company - we're the backbone of the economy.

By joining our global team, you're saying yes to an opportunity to be part of a tech company with massive growth potential and exciting opportunities ahead.

We're actively looking for amazing people like you to join our team!

The Sr. Channel Operations Manager are responsible for working closely with top performing Channel Managers facilitating the sales process through pipeline reporting and process navigation. Manage partner relationships in pre/post-sales environment to ensure success of Nextiva's Partner Program.

Key Responsibilities:

  • Assist Manager of Sales Operations with team education

  • Answer questions on process and procedures within the Sales Operations department

  • Assist with Sales Operations Manager/Coordinator new hire training (Shadowing)

  • Assist with onboarding new Channel Sales representatives

  • Manage Partner Relationship

  • Provide a single point of contact for partner pre and post sales to their assigned Channel Partners

  • Assist with any partner escalation and direct them towards correct department CM/CAM/IM/IC/ Support as needed. This may include customer facing phone calls to resolve escalation.

  • Proactively reach out to his or her assigned top Partners to conduct Partner reviews

  • Sales Ops Manager could potentially be involved in the recruitment or onboarding of new Partners

  • Provide ongoing training to channel partners on sales portal functionality and creating quotes

  • Educate Partners on Nextiva processes and procedures

  • Educate Channel Managers on any new or updated process within the operation

  • Support sales team with finalizing appropriate sales documentation; quotes, Statements of Work, Purchase Orders, Licenses & Software authorizations

  • Coordinate, write and drive the completion of RFPs in partnership with Sales by engaging key corporate departments while maintaining and improving an RFP repository and best practices processes

  • Maintain SFDC with key artifacts during the sales cycle

  • Ensure sales team alignment to sales processes, policies and procedures

  • Work closely with Service, Sales Engineering, Enterprise Sales Architects, Product Marketing, Marketing and other Nextiva functional areas to support the sales team's success

  • Partner with sales Directors and Managers to ensure new initiatives align with current capabilities


  • Bachelor's degree (BA/BS) or 4 years of Telecom/Technology experience

  • Ability to coach Channel Operations Mangers on processes, procedures, and partner engagement

  • Ability to review Channel Operations work product and provide mentorship and feedback

  • Flexible in schedule to meet business needs

  • Ability to execute in fast-paced environment on a high performing team.

  • Travel may be required up to 40%

  • Partner with Channel Partners 45%

  • Partner with Channel Managers 40%

  • Partner with internal organization 10%

  • Partner with Customers 5%

So, why Nextiva?

Nextiva is a trailblazer in the Voice over IP (VoIP) and Unified Communications as a Service (UCaaS) industries. We're outpacing our competitors, and it's an exciting time to join our team. If you're looking to join a fast-paced tech company with massive potential, Nextiva is the place for you. Our 1,000+ team members worldwide embrace our promise of Amazing Service. We're passionate about upholding our energetic culture of forward-thinking, caring, and simplicity. Nextiva seeks diverse individuals who share our values and vision to help take us to the next level. Nextiva provides an impressive benefits package and has a resilient company culture. Glassdoor named us one of the Best Places to Work in 2020 nationwide. Employees rate Nextiva a 4.9/5 on Comparably, and we've earned many more accolades along the way.

Help us redefine the future of business communications. Apply today!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.


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Senior Channel Sales Operations Manager