Senior Channel Marketing Manager - Service As A Support (Saas) Partners- Remote

Avaya, Inc. , NJ

Posted 2 months ago

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits.

Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at

Job Information

The Channel Senior Manager SaaS is responsible for driving and executing on Avaya's "go-to-market" strategy with assigned partners who are selling Avaya's SaaS technologies (UCaaS, CCaaS and CPaaS). This role will support Avaya Value Added Resellers (VAR's) and Agent Partners (work with a Master Agent) and requires knowledge and experience in working within a 2-Tier distribution environment, preferably for a UCaaS or CCaaS manufacturer. Primary responsibility includes driving sales-out revenue and exceeding established revenue targets as well as stated marketing goals & objectives.

This individual will report to the U.S. Director of Field and Channel Marketing.

We are looking for someone who has a history of managing and developing successful relationships with VAR and Agent Partners, who has a great positive attitude and highly motivated to learn and grow within the organization. If you are an overachiever and want to contribute to a team that will truly appreciate your dedication and hard work, then consider a career at Avaya. You can dramatically shape everything from our daily operations to our global presence.




Manage day to day business issues with SaaS led partners.

Built and maintain relationships with key VAR and agent executives, sales teams and primary contact.

Assist in quarterly marketing plan development and implementation, including activities and budget with partners.

Monitor pricing, special promotions, price adjustments, rebates, field discounts, price protection and competitive offerings.

Provide service and support to partners and agents to enable them to become sufficient in pricing and quoting Avaya solutions.

Manage partner and agent certifications, reseller levels, requirements and status

Coordinate support efforts with inside sales, external sales and technical groups within VAR's and agents.

Develop strategic business plans, creative marketing programs and effective sales tools to increase revenue, market share, and mind share with Partners and Agents.


7-10 years of strong working knowledge/experience in voice and/or IT networking systems and technologies, such as knowledge of Service as a Solution (SaaS) technologies including switches, PBX s, PC s, servers, LAN, WAN and traditional voice capabilities

Demonstrated success in supporting/building VAR and Agent relationships

Self-motivated to deliver results with minimal supervision, while being a team player

Strategic thinker, but detail oriented

Exceptional communication and presentation skills

Excellent phone presence, high degree of professional acumen

Fun loving, positive attitude excellent interpersonal skills

Experience in working closely with sales, marketing, client services, development, executive management and product management to meet the needs of the business

Successful history of achieving stretch goals and objectives



7 - 10 Years of Experience


Bachelor degree or equivalent experience


(Colorado only*) Minimum salary of $118,300.00 + bonus + benefits.

  • Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

Preferred Certifications


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor.

Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively.

Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Channel Marketing Manager (Costco Amazon)

Samsung Electronics America Inc

Posted 1 week ago

VIEW JOBS 1/7/2022 12:00:00 AM 2022-04-07T00:00 Position Summary Making the future is everyday life at Samsung. We're seeking innovators who are called to not just change the world, but build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset - better builds on better. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities. Reporting to the Director, Channel Marketing. As part of the Home Appliance Marketing Team, you will develop the marketing strategy and go-to-market plans for Amazon and Costco. This includes digital marketing, traditional marketing, in-store and overall integration of the brand at retail. This position will work with cross functional teams within Samsung (Sales, IMC, Product Marketing and Consumer Insights) and align with merchants to improve ROI and sell thru of home appliance products. This requires that the individual be very skilled at relationship building and have strong communication skills. This candidate must have a strong understanding of digital capabilities and overall 360 degree approach to marketing. Role and Responsibilities Job Description * Strategic development and execution of co-marketing campaigns to align with Samsung business priorities (paid media, email, social, TVC, print, in-store) * Evaluate performance results, define KPI's and optimize when needed to maximize ROI * Day to Day partnership with Samsung Sales and Retailer Marketing teams to meet sales goals * Develop creative briefs for all major campaigns and product launches to ensure successful execution and brand representation * Define digital strategy for (content, creative and media) to improve online sell thru * Manage digital assets needed to execute best in class PDP's for all new product launches * Support execution of retail in-store displays and POP * Implement promotions online/in-store * Track marketing budget reconciliation and invoicing Skills and Qualifications Additional Skills: * Amazon experience is highly preferred * Has a wide range of experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways * Works on complex issues where analyzing situations or data requires an in-depth evaluation of variables. Exercises judgement in selecting methods, techniques and evaluation criteria to obtain results. Determines methods and procedures on new assignments and coordinates other's tasks * Typically requires at least 12 years of related experience and a Bachelor's degree; or 10 years and a Master's degree * .com and 360 Marketing experience required (digital experience is a must) * Experience with performance marketing is desirable * Excellent communication and presentation skills to customer and internal leadership * Ability to multi-task and work in a fast paced environment * Excellent presentation, communication skills, planning and organization skills * Ability to prioritize, organize and allocate time based upon project importance * Must be creative thinker and strong team player * Experience managing a large budget #LI-BB1 * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. * Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. COVID-19 Vaccine Mandate In order to comply with the federal vaccine mandate, Samsung Electronics America requires all employees to be fully vaccinated against COVID-19, unless a medical or religious exemption, or an exemption required under state/local law, is approved. Offers of employment are contingent upon proof that a candidate is fully vaccinated or qualifies for an exemption. More details on how to apply for an exemption are provided after the application process is complete. Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries. Samsung Electronics America Inc Ridgefield Park NJ

Senior Channel Marketing Manager - Service As A Support (Saas) Partners- Remote

Avaya, Inc.