Senior Center Operator 2 (Local Government) - Pittston Active Adult Center

THE POSITION

Are you a caring and dedicated professional who wants to make a positive impact in the lives of older adults? If so, Luzerne County Area Agency on Aging is looking for a highly organized and ambitious Senior Center Operator 2 to assist with the planning and implementation of a variety of fulfilling enrichment activities for our senior population. Apply today to join a rewarding and supportive work environment where you can make a difference!

DESCRIPTION OF WORK

The role of Senior Center Operator 2 is a highly responsible position which functions as a director within the Senior Center Program and supervises the assistant director, part-time instructors, volunteers, senior aides, and the nutrition manager.

You will be responsible for securing speakers for Center programs involving life skills, education, nutrition, tax preparation, health issues, and more in addition to developing programs, educational activities, parties, trips, and special events with input from Center members. It is essential to maintain efficient and safe operations throughout all offered activities and programs. You will maintain prescribed books and records of the Center's financial activity, membership cards, statistical reports, and inventory of supplies.

This position also participates in escorting groups of participants on trips and secures reservations, bus and meal arrangements, and assumes responsibility for the welfare of participants on such trips. You will respond to any unusual scenarios that may arise and may have to administer general first aid treatment to clients in emergency situations.

Work Schedule and Additional Information:

• Full-time employment

• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.

• Salary: In some cases, the starting salary may be non-negotiable.

• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three months of experience as a Senior Center Operator 1; or

• Six months of experience in providing direct services in a human services, education or a community-based setting to the aging population or to individuals from various cultures and socio-economic backgrounds or to individuals who have physical, intellectual or emotional disabilities; or

• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.

• Hiring preference for this vacancy may be given to candidates who live within Carbon, Columbia, Lackawanna, Luzerne, Monroe, Schuylkill, Sullivan, Wyoming counties. If no eligible candidates who live within these counties apply for this position, candidates who reside in other counties may be considered.

• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

You may only apply/test once for this posting.Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.

01

The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?

• Yes

• No

02

Have you been employed by a Pennsylvania local government agency in a civil service covered position as a Senior Center Operator 1 for three or more months full-time?

• Yes

• No

03

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

04

Do you possess six months or more of full-time experience in providing direct services in a human services, education, or a community-based setting to the aging population?

• Yes

• No

05

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

06

Do you possess six months or more of full-time experience in providing direct services in a human services, education, or a community-based setting to individuals from various cultures and socio-economic backgrounds?

• Yes

• No

07

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

08

Do you possess six months or more of full-time experience in providing direct services in a human services, education, or a community-based setting to individuals who have physical, intellectual, or emotional disabilities?

• Yes

• No

09

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

10

Have you completed college credits including behavioral sciences or education credits? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted. If you answer "yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visit https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3 and click on Other Information.

• Yes

• No

11

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

• Yes

12

WORK BEHAVIOR 1 - PROGRAM PLANNING Plans and coordinates programs, such as instructional, social, health, recreational, and fundraisers, for adult consumers 60 years of age and older. Utilizes telephones and computer technology to contact the vendors, contractors, and public agencies, as well as to schedule and coordinate presentations, programs, and activities. Levels of Performance Select the Level of Performance that best describes your claim.

• A. I have experience individually planning and coordinating programs for adult consumers 60 years of age and older in a human services, education, or community based setting. My duties included contacting the vendors, contractors, or public agencies AND scheduling and coordinating the presentations, programs, or activities.
• B. I have experience individually planning and coordinating programs for any individuals in a human services, education, or community based setting. My duties included contacting the vendors, contractors, or public agencies AND scheduling and coordinating the programs.
• C. I have experience as a member of a team planning and coordinating programs for any individuals in a human services, education, or community based setting. My duties consisted of answering the telephone, ensuring the safety of program participants, collecting fees, helping with set-up or take-down of tables/chairs/equipment, OR maintaining attendance records.
• D. I have successfully completed education/training related to this work behavior such as therapeutic or recreational activity planning, sociology, or human behavior.
• E. I have NO experience or training related to this work behavior.

13

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name of the employer(s) where you gained this experience

• The type(s) of program(s) you planned/coordinated and the individuals who received the services

• The actual duties you performed

• Your level of responsibility

14

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University

• Course Title(s)

• Credits/Clock Hours

15

WORK BEHAVIOR 2 - CUSTOMER SERVICE Acts as an agency representative in all center related programs involving consumers. This includes responding to questions for information via email, in person, or over the telephone and referring consumers to appropriate human service agencies or programs to obtain benefits and services for which they are eligible. Utilizes computer technology to document calls. Levels of Performance Select the Level of Performance that best describes your claim.

• A. I have experience serving as an agency representative for consumer programs. My duties included responding to questions for information via email, in person, or over the telephone AND making referrals to consumers to appropriate human service agencies or programs to obtain benefits and services.
• B. I have experience serving as an agency representative for consumer programs. My duties included responding to questions for information via email, in person, or over the telephone; however, I did not provide referrals to human service agencies or other programs.
• C. I have NO experience related to this work behavior.

16

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employers where you gained this experience

• The type of referrals you provided (if any)

• The actual duties you performed

• Your level of responsibility

17

WORK BEHAVIOR 3 - ORAL COMMUNICATION Speaks informally with program clients to encourage participation in program activities, to stimulate social interaction, and to request their assistance with various programs conducted by the senior center. Levels of Performance Select the Level of Performance that best describes your claim.

• A. I have experience speaking informally with individuals to encourage their participation in program activities and to stimulate social interaction AND I recruited volunteer assistance from program participants for various program activities.
• B. I have experience speaking informally with individuals to encourage their participation in program activities and to stimulate social interaction; however, I did not recruit volunteer assistance from the program participants for any of the program activities.
• C. I have NO experience related to this work behavior.

18

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employers where you gained this experience

• The actual duties you performed

• Your level of responsibility

Required Question

Agency Commonwealth of Pennsylvania

Address 613 North Street

Harrisburg, Pennsylvania, 17120

Website http://www.employment.pa.gov