Altamed El Monte , CA 91731
Posted 2 months ago
Work Boldly. Live Brilliantly.
At AltaMed, we don't just serve our communities, we are part of them. We have raised the expectations of what a community clinic can deliver because we think quality care is for everyone. And, we are determined to provide it no matter the challenges because this is more than a job. It's the calling of our lives and it compels us to keep moving forward.
Job Overview
Assist in the coordination of essential PACE services and promote participant satisfaction and retention via consistent, high quality, customer service skills. Focus is on assisting participants with inquiries, services requests, eligibility issues, complaints, and appeals. Responsibilities also include documentation and processing of incident reports, documentation and coordination of disenrollments, as well as facilitation of on-site satisfaction surveys. Works collaboratively with interdisciplinary teams to achieve program and organizational goals while adhering to established state and federal regulations.
Minimum Requirements
1.High School diploma or equivalent with a minimum of 2 years' customer service experience required. Bachelor's degree preferred.
2.Knowledge of Medi-Cal, Medicare, Social Security benefits is required; PACE program knowledge is preferred.
3.BLS certificate is required.
4.Experience in PACE operations, managed care operations, or in other healthcare settings serving the frail or elderly is preferred.
5.Bilingual: Spanish/English, Chinese/English or another second language is strongly preferred.
Benefits & Career Development
Medical, Dental and Vision insurance
403(b) Retirement savings plans with employer matching contributions
Flexible Spending Accounts
Commuter Flexible Spending
Career Advancement & Development opportunities
Paid Time Off & Holidays
Paid CME Days
Malpractice insurance and tail coverage
Tuition Reimbursement Program
Corporate Employee Discounts
Employee Referral Bonus Program
Pet Care Insurance
Salary Range
$24.00 - $28.15 hourly
Altamed