Senior Capability Program Manager - Eden Prairie, MN

Unitedhealth Group Inc. Eden Prairie , MN 55344

Posted 2 months ago

On the one hand, no industry is moving faster than health care. On the other, no organization is better positioned to lead health care forward than Optum and UnitedHealth Group. That's what makes this opportunity so inviting. We have hundreds of business verticals across our matrixed organizations that are bringing thousands of new ideas, services and products to the marketplace every year. Our goal is simple. Use data and technology to help drive change and make the health care system work better for everyone. When you join us as a Program Manager, you'll be engaged in a complex business model that is highly adaptable to build solutions that meet their customer needs in a competitive and effective way. If you're out to do more, this is the place to be.

The Senior Capability Program Manager will partner with the Capability Management teams to develop and deploy our Agent Engagement Layer and Knowledge Management systems across the enterprise.

Primary Responsibilities:

  • Identify project/deployment durations, effort, sequence and dependencies required to meet applicable project objectives

  • Lead or contribute to the development of program or project scope statements, in consultation with applicable stakeholders (e.g. program/project charter, Statement of Work, Business Vision Document, Deployment strategy and timeline)

  • Drive/participate in the capital request process, as appropriate (e.g. presentations, cost-benefit analysis, business case) using Agile Funding methodologies

  • Monitor and document project milestones and outcomes throughout the project lifecycle to ensure adherence to established quality standards

  • Develop, communicate and implement program and project risk, issue management plans and strategies

  • May lead functional or segment teams or projects and serve as a leader/ mentor by reviewing work performed by others and provide recommendation for improvement.

  • Collect, analyze and maintain financial forecast information (e.g., labor, hardware, software), using input from applicable sources (e.g., resource managers, project managers, application planners, system architects)

  • Establish/apply quality objectives, criteria, standards and levels using appropriate quality management methods, with input from applicable stakeholders (e.g., key performance indicators, scope definition)

  • Performs complex conceptual analyses

  • Reviews work performed by others and provides recommendations for improvement

  • Forecasts and plans resource requirements

  • Develop, document and implement project communication plans

  • Ability to engage functional partners (Workforce Management, Technology, Facilities, Call Center Operations, Training, Reporting Product, Quality, Legal, Regulatory, etc.) to effectively deliver on each deployment

  • Leader/Project Manager will determine time frames, funding needs, procedures for accomplishing project, staffing requirements, allotment of resources to various phases of projects and lead others in the organization to make meaningful process improvements

  • Investigate non-standard requests and problems, makes presentations to senior leadership, ensure project documentation is accurate and ensure projects are completed on time and within scope

This is a challenging role that relies on your ability to effectively lead deployment teams and build relationships with stakeholders. Your ability to use various methodologies and tools to collaborate in a cross-matrix environment will drive long term success keeping the team on track within the project scope and timeline.

Required Qualifications:

  • Undergraduate degree or equivalent work experience

  • 5 years of project management experience using data and information to make business decisions

  • 2 years of previous experience in an cross matrixed enterprise environment

  • Previous experience leading and/or coaching a team

  • Experience working with Agile development methodology

  • Proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint

Preferred Qualifications:

  • PMP Certification

  • Operations and/or Call Center experience

  • Knowledge Management system experience

  • System integration experience

  • ServiceNow experience

  • Healthcare Industry experience

  • Strong executive communication and presentation skills with demonstrated ability to communicate ideas clearly and concisely

  • Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities

  • Anticipates customer needs and proactively develops solutions to meet them.

  • Ability to gain acceptance for ideas, plans, timelines, actions and then implement across organizational boundaries

Optum is a diversified health services and innovation company where data, technology, people and action combine to make great things happen every day. Join us. Learn more about how you can start doing your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Project Management, Matrix environment, Lead, PMP, certification, project scope, risk definition, project methodology, agile, product management, delivery manager, ServiceNow, call center, Eden Prairie, MN, Minnesota


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Senior Capability Program Manager - Eden Prairie, MN

Unitedhealth Group Inc.