Senior Call Center Representatives - May 6Th Start Date

TCF Bank Plymouth , MN 55447

Posted 2 months ago

$1000 sign on bonus!

TCF Bank located in our Plymouth, Minnesota location has a training class that will start on May 6th, 2019.

Do you have at least 9 months of experience working and excelling in a customer service role?

Are you ready for the next step in your career? Competitive salary, potential work from home options, variety of schedules.

  • Onsite job fair on April 3rd from 10-5 pm, please stop by

TCF Bank 1405 Xenium Lane N, Plymouth, MN 55441!

SCHEDULES

  • Training Schedule starting May 6th (9 weeks): 8:30 am- 5 pm Monday
  • Friday
  • After Training: shifts start between 7 am
  • 11 am, 8.5 hours shift. Must work one weekend day/week. You choose your 2 days off. OR

Receive a 10% shift differential and work 1 of the following shifts
11:30- 8 pm (one weekend day required)
12:30 pm

  • 9 pm Monday-Friday.

BENEFITS

  • Competitive Salary

  • Potential to work from home

  • Monthly bonus plan recognizes your quality, efficiency and ability to recommend the right products and services to our customers.

  • Promotional opportunities are available in your first year for high performing individuals. Senior Representatives can move on to become Lead Representatives, Product Specialists, Trainers, Quality Specialists and Managers. Problem Resolution Specialists, Inside Sales Representative, and Customer Outreach Specialists.

  • Start or finish your education, TCF offers tuition reimbursement!

  • A comprehensive benefits plan including medical, dental, vision and 401(K). For more details on our benefits, click on the Employee Benefits link on our career page.

  • Training, training and more training: you'll learn new skills that will benefit you for a lifetime.

TCF Bank is seeking motivated individuals who would like to grow their career in the banking field. Our Senior Call Center Representative position will prepare you for this rewarding career by providing you with an intense training covering every aspect of retail banking. Once complete, you'll be an advocate for our customers, answering their questions and providing world class service as well as handling escalated calls.

You will be rewarded for your success with promotional opportunities within our organization. At TCF, we believe internal promotions are the key to our growth so we actively prepare our team members for their next role.

This position is for those who are eager to learn, thrive in a challenging role and would like to see their hard work recognized and rewarded. If this sounds like you, we invite you to start your career with TCF today!

Responsibilities:

  • Researches and analyzes each situation thoroughly to ensure information to the customer is accurate, complete and timely. Resolves routine problems and takes the necessary action to satisfy customers and internal departments.

  • Takes ownership of customer concerns and strives to be the primary connection between the customer and our organization. Responds to customer questions, inquiries, requests and problems accurately, concisely and appropriately.

  • Continually portrays and projects a positive and professional image of TCF. Consistently achieves the established standards of the position as set by management.

  • Has a thorough knowledge of TCF policy and procedure. Keeps currently informed of changes in policy, procedure and services in order to provide accurate information to customers. Promotes interest in TCF products and services.

  • Handles more difficult or complex calls such as online banking or critical products and services.

Qualifications:

  • High school graduate or equivalent
  • 9 months of customer service experience preferably in call center setting
  • PC & internet skills with ability to multi-task

Build your career with TCF

You have room to grow at TCF. We promote from within whenever possible. You can expand your career in the financial services industry through our network of operations: retail and commercial banking, inventory and equipment financing, and corporate services. Established in 1923, TCF has maintained a strong foundation. TCF has over 340 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing, indirect auto finance, and equipment finance business in all 50 states, and commercial inventory finance business in all 50 states and Canada.

Build a better community with TCF

We are helping make life better in the communities we serve, and we encourage our team members to do so as well. We offer free financial education for teens and adults. Our foundation contributes more than $3 million annually, with preference for organizations where our team members volunteer. We match team members' contributions to qualified

Organizations and we match volunteers with organizations that need the time and talents our team members can provide.

Our Benefits

TCF encourages open employee communications and promotes from within whenever possible. We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page.

Proud to be an equal opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Senior Call Center Representatives - May 6Th Start Date

TCF Bank