The Business Travel Sales Manager will provide total account management support for their assigned property national and local accounts. By applying the principles of strategic account management, this position will partner with Sales and Marketing leadership, and the property Leadership team, to develop a comprehensive strategic plan to grow market share from their assigned accounts.
As a Business Travel Sales Manager, this individual will develop strong partnerships with buyers for the purpose of penetrating and growing market share and driving sales for hotel. The position will focus specifically on growing market share from transient revenue.
Education and Experience
High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
CORE WORK ACTIVITIES
Understanding Market Opportunities & Driving Revenue
Targets accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
Partners with group/catering counterpart to effectively manage the business opportunity.
Responds to incoming opportunities for the property that are outside parameters of the .
Identifies, qualifies and solicits new group/catering business to achieve personal and each propertys revenue goals.
Focuses efforts on accounts with significant potential sales revenue.
Develops effective sales plans and actions.
Designs, develops and sells creative catered events.
Maximizes revenue by upselling packages and creative food and beverage.
Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Closes the best opportunities for each property based on market conditions and individual property needs.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Providing Exceptional Customer Service
Handles complex business with significant revenue potential as well as significant customer expectations.
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
Supports brands Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
Provides excellent customer service in order to grow share of the account.
Executes brands Customer Service Standards and propertys Brand Standards.
Executes and supports the business Customer Service Standards and propertys Brand Standards.
Participates in and practices daily service basics of the brand.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
Gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Building Successful Relationships
Works collaboratively with off-property sales channels (e.g.,, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
Manages and develops relationships with key internal and external stakeholders.
Uses sales resources and administrative/support staff.
Utilizes intranet for resources and information.
Conducts site inspections.
Creates contracts as required.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.