Senior Business Technology Analyst

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Essential Job Function and responsibilities:

• Acts as a liaison between business units and IT.

• Develops and maintains knowledge of customer's business and can effectively communicate between the different groups.

• Develops a strong trusted relationship with user community, IT, and vendors.

• Defines system scope and objectives through research and combined with an understanding of the applicable business solutions and requirements.

• Analyzes, identifies, and writes detailed description of system requirements.

• Prepares analysis for production support of systems and applications and associated documentation.

• Maintains system documentation to assist in training and facilitate training as needed.

• Assists with the implementation of operational and system enhancements to ensure production capabilities are both effective and efficient.

• Develops and executes test plans based on current and future production needs.

• Coordinates user testing as appropriate.

• Documents problems and coordinates resolutions.

• Coordinates projects with various stakeholders.

• Supports existing business applications and functions to ensure work continuity.

• Triages system issues by clarifying the issue and ensuring it is properly documented.

• Works with appropriate team members to get the issue resolved and validates with the user.

• Maintains system knowledge and documentation to provide support as questions arise around current functionality.

• Assists in the development of project plans and manages individual items.

• Manages work items independently and coordinates with others as needed.

• Effectively prioritizes daily and long-term work items.

• Performs other duties as assigned.

Job qualifications:

• Education: Bachelor's Degree or equivalent experience.

• Field of Study: Business, Computer Science or a related discipline.

• Experience: Generally, 4 to 9 years of related experience in IT or as a Business Analyst.

• Experience in the P&C insurance or financial industry.

• Ability to work effectively with associates at all levels within the organization.

• Exceptional organizational skills.

• Strong business and technical writing skills.

• Excellent oral, written, and interpersonal communication skills.

• Proven ability to handle multiple tasks and projects simultaneously.

• Analytical skills, problem-solving, and attention to detail.

• Proficient in requirements and process workflow software applications, such as Rally, Jira, Miro and Visio.

Business Unit:

Trucking

Benefits:

We offer competitive healthcare, retirement, and paid time off benefits for full-time and part-time benefit eligible employees.