Primary Job Duties & Responsibilities
In a Business Systems Specialist role, Implementing, supporting, enhancing, and modernizing Investments and Accounting applications.
Liaison between customers and programmers, key point of contact
Facilitator with Offshore QA and programming resources
Production support/troubleshooting: Assists in troubleshooting and defect resolution of assigned tasks. May include requesting resources, migration through environments and ticket management.
Effectively communicates status of enhancements, change requests and defects in an agile environment.
Documentation and Training: Maintains documentation of current state systems and processes. May assist in development of training materials and business implementation/transition activities.
Utilizes business and system knowledge to support business needs. Assess and communicate impacts of changes to current state business process, products, data, feeds and systems.
Large scale project participation:
Participation in modernization effort, re-engineering from Mainframe to Cloud technologies and transition to one reporting platform
Evaluates requests for projects and enhancements. May make recommendations for operational process improvements and/or system enhancements. Assists in eliciting, documenting and validating requirements for change requests and enhancements to capabilities, products or systems. Helps identify appropriate subject matter experts and stakeholders to participate in requirements sessions.
Job Specific & Technical Skills & Competencies
Business Perspective (Intermediate): Uses knowledge of internal and external factors impacting the property casualty industry to make decisions.
Technology (Intermediate): Uses, leverages and maintains proficiency with corporate and job specific technology as it evolves (e.g., hardware, software, business unit applications and systems tools).
Analytical Thinking (Basic): Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making.
Relationship Management (Basic): Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results.
Communication (Basic): Demonstrates effective verbal, written, and listening communication skills.
Facilitation (Basic): Uses and adjusts style and technique to assist group process and understanding.
Teamwork (Intermediate): Works together in situations when actions are interdependent and a team is mutually responsible to produce a result.
Conflict Management (Basic): Brings conflicts into the open and resolves them collaboratively.
Change Management / Resilience (Basic): Remains energized and focused in the face of ambiguity, change or strenuous demands.
Risk Taking (Basic): Identifies, assesses, manages and takes intelligent risks to attain objectives.
Day to day support of Investments systems, primarily in-house fixed income investment and accounting system and reporting facilities.
Research and document reported issues, working with development team to provide workable and supportable problem resolutions.
Work directly with business customers on system enhancements. Insure changes meet accounting rules.
Stay abreast of changing Stat, GAAP and Tax accounting rule changes, or other compliance related aspects that impact the business. Work with customers to keep systems compliant.
Engagement in strategic efforts; engage with business to develop specifications for report modernization
Follow and endorse agile work practices.
Personal skills and professional development
Continue learning. Build the team and yourself
Communicate in a professional manner, both verbally and written
Be an advocate for change. Strive for streamlined and simplified processes. Eliminate waste
Be budget conscious. Manage Travelers resources wisely
Education, Work Experience & Knowledge
Bachelors degree in Accounting, Economics, Finance, Business, MIS, or other related field preferred.
5+ years of experience supporting business technology systems preferred.
Investments business knowledge
Statutory, GAAP and Tax accounting knowledge
Stay up to date with changes in accounting rules.
Knowledge of SQL and ability to query and understand databases
Agile/Lean team work experience, a plus
High school diploma or equivalent required. One year of experience supporting business technology systems required.
The Travelers Companies