Senior Business Systems Analyst

Senior Business Systems Analyst

Department: Not provided

Employment Type: Full Time

Location: Denver, CO

Reporting To: Margaret Farmakis, COO, and Jacob Richter, CTO

Compensation: $120,000 - $130,000 / year

Description

Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps.

Our customers use Propeller's integrated hardware and software products to capture accurate 3D versions of their worksites using drones. With over 45,000 worksites worldwide using Propeller's smart survey technology, we empower project teams to map, measure, and manage site activity.

Propeller empowers everyone to approach, own, and solve problems creatively. We're data nerds who care about impact, honesty, and each other. We take pride in being a great place to work and are proud to be recognized as a Fast Company and BuiltIn Best Place to Work. You can learn more about us on Glassdoor.

Your Mission

You will be dedicated to the technical ownership, connection, and automation of the third-party systems that are used by our customer success, support, operations, and sales teams. This will lay the foundation for a Data Team in Propeller's future.

Propeller relies on several in-house tools and third-party systems to support our internal teams and their touch points with customers and partners. We have existing IT infrastructure and systems, but this role will tackle these new challenges.

We're on the lookout for a Senior Business Systems Analyst to form the bedrock of our new team! As a founding member of this team, you'll be responsible for leading impactful projects that will help us scale our systems, processes, and services resulting in increased efficiency, productivity, and cost savings.

What's our team all about? Learn more here.

Required Skills and Responsibilities:

What you'll be doing:

• Build and improve technical solutions that contribute to the operating efficiency of our go-to-market teams, including Designing/ Architecture, Planning, Implementing, Testing, Releasing, and Supporting. This is a hands-on role so you will be expected to be on the tools delivering projects. Ultimately the work you do will allow us to better scale our go-to-market teams through connectedness and automation.

• Proactively identify opportunities to improve or simplify existing information architecture, workflows, and ways of working, and own solutions across a variety of systems, large or small.

• Implement third-party systems for vendor management, project scoping and planning, RFx initiatives, and technical analysis of systems and workflows.

• Scaling our support systems by integrating other relevant business systems, such as with our product, customer-facing teams, or finance teams, to create a seamless and delightful experience for both our internal teams.

• Make complex things simple by automating existing and new business processes using in-house systems or Integration Platform as a Service (iPaaS) solutions.

• Providing L2/L3 technical support for new and existing third-party systems.

• Providing technical guidance and mentorship for our team and partnering teams.

• Using data-driven approaches to identify trends and problem areas, and use metrics to identify focus areas for prioritization.

• Evaluating new and emerging technologies, features, and products that make it easier to reliably build a mature business systems practice.

Required Experience:

• Strong and demonstrable experience in Technical Business Analysis / Systems Engineering.

• Strong knowledge of business/support system principles and best practices.

• Experience implementing and configuring CRM or user/customer-facing business systems.

• Deep technical knowledge of CRM/customer-facing system interactions, integrations, and applications.

• Strong interpersonal and cross-functional collaboration skills.

• Experience automating business processes with iPaaS tools.

• Experience working with in-person and remote teams.

Bonus Points For:

• Experience working or integrating with Gainsight, Hubspot, and Zendesk.

• Experience with iPaaS such as Zapier or Slack workflows.

• Experience interfacing with Data Warehousing tools or custom-built systems.

• Experience in a user/customer contact role.

• Previous leadership experience around creating and delivering on a systems or IT strategy.

Benefits

• Fully paid employee United Platinum PPO medical, dental, and vision coverage

• 20 days paid vacation time per year with no accrual or carryover cap

• Employee share options

• Professional development budget and leave

• The opportunity to take part in our mentorship program

• Monthly telephone and/or internet allowance

• Paid primary & secondary parental leave policies

• Hybrid work arrangements and WFH equipment provided

The estimated salary range offered for this role is $120,000 - $130,000. This range is tied to the market for this job in Colorado. Any salary offer extended will be based on skills, knowledge and experience.