Job Summary and Mission
This job contributes to Starbucks success by providing business expertise in identifying and designing improvements on application(s) or database system(s) for a specific business unit or department. Provides user support and troubleshooting, input on business requirements, system and process enhancement support and documentation, system maintenance, and partner training. May coach and mentor less experienced analysts.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Acts as contact for all users on system issues or problems. Troubleshoots, identifies and tracks software and hardware issues to ensure resolution and keep systems operational. Develops recommendations and coordinates issue resolution with Information Technology (IT) and outside service providers based on business unit priorities. Documents and communicates problem resolution.
Analyzes current processes, tools, system or database and makes recommendations for development, improvement or simplification. Acts as a subject matter expert in cross-functional teams to provide recommendations on new initiatives or projects. Assesses benefits to be derived from systems improvements and quantifies impact to business unit.
Collaborates with business group management to develop appropriate training materials to support the needs of the functional area. Provides on-going end-user systems training to ensure continued and correct use of application and to roll out new tools and procedures.
Gathers and documents business requirements. Designs and develops new and improved processes, tools and system enhancements to support business unit requirements. Participates in test plan development. Conducts or coordinates with IT developers to test system fixes, new releases and enhancements, changes and implementations, in order to ensure functionality and user acceptance.
Maintains the integrity and the functionality of business unit systems by performing system and database maintenance. Monitors system performance; analyzes problems and recommends solutions. Monitors usage, practices, trends to identify potential problems. Maintains systems configurations, documentation and procedures, such as user setups and interface administration for departmental computing or non-enterprise systems. Researches, design and schedules standardized reports or create adhoc reports or data queries to support the business unit. Maintains standardized reports currently in production. Maintains a log of completed and ongoing system changes.
Works with IT partners, functional and business systems analysts, customers and vendors on moderately complex projects to coordinate system enhancements. Tracks project progress and provides updates to impacted parties. Communicates new system functionality to department and assists users in understanding implications.
Summary of Experience
End-user support and training 5 years
Experience with the applicable business system(s) 5 years
Functional experience in relevant area 5 years
Systems design, testing and implementation 5 years
Project management 2 years
Script development and application testing 2 years
Must have experience with Distribution Centers and Warehouse Management Systems, experience with Manhattan WMoS is required.
Experience in Slotting, and Labor Management systems is nice to have but not required.
Perform configuration within Manhattan WMoS system.
Work with Manhattan Associates to lead the design and development of new capabilities.
Proven ability to pull a diverse group of individuals with different goals together and facilitate productive discussions.
Networking experience (TCP/IP, Database Connectivity (JDBC, ODBC, etc.)) in Java to database connectivity environments preferred
Performs project management for all system related initiatives inside the DC. Participates as key member of cross-functional IT teams to provide support and project management for all DC System changes and new technology rollouts
Works with DC Ops teams to configure WMS system to match building operations
Lead software evaluation of features and functions with the software provider(s), IT and the business team.
Must have experience with Tableau, Manhattan SCI or another Reporting tool
Ability to communicate clearly and concisely, both orally and in writing
Ability to balance multiple priorities and meet deadlines
Starbucks and its brands are an equal opportunity employer of all qualified individuals.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA , veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at firstname.lastname@example.org