Senior Business Systems Analyst

Epsilon San Diego , CA 92140

Posted 2 months ago

The Sr. Business System Analyst's role is to serve as a liaison to integrate input from the client, account team, and program/product/project managers into communications and documentation for use by the development and QA teams that are working on a project. The analyst collects information from different sources, analyzes and compares it, and uses findings from these activities to establish requirements for a project. Finally, the analyst supports the client, account team, program/product/project, and development and QA teams as needed to ensure correct interpretation and utilization of requirements documentation. A business systems analyst may also be known as a requirements analyst, systems analyst, or analyst. A Sr. Business Systems Analyst also serves in a leadership role to train and mentor junior analysts, and will have the role of Product Owner for an automotive Scrum team.


  • Work with the client, account team, program/product manager, project manager, and project sponsor (any or all that are applicable) to document the program/product vision and the project's scope

  • Identify project stakeholders and user classes, document user class characteristics, identify appropriate representatives for each user class, and negotiate their responsibilities

  • Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints

  • Write requirements and functional specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely

  • Decompose high level business and user requirements into functional requirements and quality requirements specified at an appropriate level of detail suitable for use by those who must base their work on the requirements

  • Define quality attributes, external interfaces, constraints, and other nonfunctional requirements if applicable

  • Represent requirements using alternative views such as analysis models (diagrams), prototypes, or scenarios, where appropriate

  • Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards

  • Participate in requirements prioritization

  • Participate in peer reviews and inspections of requirements documentation

  • Manage changes to baseline requirements through effective participation in change control processes and tools

  • Establish and implement effective requirements practices, including use and continuous improvement of a requirements process, and assist with the development of the organization's requirements engineering policies, procedures, and tools

  • Implement ways to re-use requirements across projects

  • Identify ways to assist program/product management in program/product planning through requirements development and analysis

  • Answer functional questions posed by any project stakeholder

  • Serve as trainer and mentor to more junior analysts to improve their skills and promote team roles and responsibilities

  • Serve as Product Owner for one or more Scrum teams

The above outlines the principal work and responsibilities in the job and does not specify each and every task that might be performed.

  • Job responsibilities are subject to change as directed by management.*


  • Interviewing skills, to talk with individuals and groups about their needs and ask the right questions to identify essential requirements information

  • Listening skills, to understand what people say and to detect what they might be hesitant to say

  • Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements

  • Facilitation skills, to lead requirements elicitation workshops

  • Observational skills, to validate data obtained via other techniques and expose new areas for elicitation

  • Writing skills, to communicate information effectively to all levels of project stakeholders

  • Organizational skills, to work with the vast array of information gathered during elicitation and analysis and to cope with rapidly changing information

  • Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders

  • Modeling skills, to represent requirements information in graphical forms that augment textual representations in natural language, including using modeling languages already established in the development organization

  • Outstanding communication skills (verbal and written) and an ability to communicate with internal and external customers and all levels of management, including communicating technical information to nontechnical audiences

  • Attention to detail and the ability to manage several projects at once

  • Clear understanding of Systems Development Life Cycle (SDLC) methodology and respective experience with its application in design and development phases


  • Good negotiation and persuasion skills; ability to negotiate consensus among a diverse group of stakeholders

  • Good leadership skills, primarily leading by example, but also influencing project decisions by demonstrating competency and confidence

  • SQL skills helpful


  • 5 years experience as a business systems analyst

  • 2 years experience in technical writing, preparing requirements documents, end-user system documentation, or training materials

  • 2 years experience as a Product Owner on a Scrum team

  • SQL experience preferred

  • Experience with requirements in an agile software development environment required

  • Quality assurance experience helpful

  • Training experience helpful

  • TFS experience helpful

Education Requirements

  • Candidates must possess a Bachelor's degree in Information Technology (IT), Computer Science (CS), or a related discipline, and at least 5 years of relevant work experience

Conditions of Employment

All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.

Great People, Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career. From tuition reimbursement to scholarship programs to employee stock purchase plans and 401(k)s, we offer associates a variety of benefits that work as hard for them as they work for us.

About Epsilon

Epsilon is an all-encompassing global marketing innovator. We provide unrivaled data intelligence and customer insights, world-class technology including loyalty, email and CRM platforms and data-driven creative, activation and execution. Epsilon's digital media arm, Conversant, is a leader in personalized digital advertising and insights through its proprietary technology and trove of consumer marketing data, delivering digital marketing with unprecedented scale, accuracy and reach through personalized media programs and through CJ Affiliate, one of the world's largest affiliate marketing networks. Together, we bring personalized marketing to consumers across offline and online channels, at moments of interest, that help drive business growth for brands. An Alliance Data* company, Epsilon employs over 8,000 associates in 70 offices worldwide. For more information, visit and follow us on Twitter @EpsilonMktg.

Alliance Data provides equal employment opportunities without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, gender identity, veteran status or any other characteristic protected by law.

For San Francisco Bay Area:

Alliance Data will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance

Alliance Data is an Equal Opportunity Employer.

Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.

Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.

Alliance Data participates in E-Verify.

Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.


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Senior Business Systems Analyst