Senior Business Systems Analyst

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

1Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.

In 2022, Edward Jones invested $ 1 billion in technology infrastructure, digital initiatives, and virtual business enablement tools. We're currently in the test-and-learn phase and are looking for talented, motivated professionals, that want to be part of this transformational journey. Cloud-based architecture and modern technical capabilities will enable us to grow our impact while providing the best client experience possible.

You may be surprised that Edward Jones employs hundreds of software developers - all focused on creating world-class experiences for our clients and branch offices. If you've considered Edward Jones in the past, it's time to take another look. We are embracing a modern, cloud-based architecture and are looking for exceptional individuals who want to be a part of that future.

Team Overview:

The Branch Efficiency Product Team supports several applications that enable Edward Jones branch teams to assist with daily workflows to support our client needs. We are looking for an experienced Sr. Business Analyst to be a lead liaison to enable productivity for our branch teams further. Our primary responsibility is to ensure we enable our Edward Jones branch associates' enhanced capabilities to complete their day-to-day workflows effectively, with intuitive tools and resources that meet their needs. We seek strategic thinkers who are highly motivated to drive business objectives and make data-driven decisions.

What You Will Do:

As a Sr. Business Analyst, you will be a part of a collaborative agile team whose end goal is to improve the overall communications experience for the branch teams.

A business analyst reviews, analyzes and evaluates the end user needs as defined by the persona and strategic goals of the product team mission to draft and create user stories and specifications for acceptance criteria to meet the needs of the Epics and Features laid out by the Product Owner and Design team.

By joining our portfolio, you will:

• Be responsible to the Branch Efficiency Sr. Product Owner, serving as primary contact for issues and escalations related to their supported systems, providing as timely resolution as possible.

• Support multiple highly complex business processes.

• Refine user stories of varying complexity through collaboration between the Product Owner, product team, and business stakeholders.

• Serve as a liaison and individual contributor between Technology and Digital Product Management divisions to ensure alignment between business needs and delivered capabilities.

• Collaborate with other portfolio associates including developers, user experience designers/researchers, and quality assurance team members to ensure deliverables support acceptance criteria; and are aligned with broader Feature/Epic goals.

What Experience You Need:

• 5+ years of product management and/or business analysis experience

• Bachelor's degree in computer science, business administration, management information systems, or related field.

• Previous experience supporting in-house/custom-built applications with varying complexities

• Strong analytical and technical skills

• Exceptional communication and presentation skills to interact with business stakeholders

What Could Set You Apart:

• Knowledge of financial services concepts, practices, and procedures, with emphasis in enterprise technology and collaboration and communication products

• Experience or direct exposure to web development including HTML/CSS/Javascript

• Strong understanding of tools including Jira, and Mural

• Experience with Salesforce and/or applications enabling communication.

• MBA or Master's Degree

• Experience with Pendo - SaaS analytics tool

"Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with a preference for Tuesday through Thursday."

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate: