Senior Business Systems Analyst

Job Description Summary

The University Advancement team at Bentley University is looking for a Sr. Business Systems Analyst to assist in managing Slate (University Advancement CRM), reporting and analytics, and to serve as a Slate expert.

Reporting to the Director, Advancement Systems & Reporting, this role will be responsible for building strong partnerships with all stakeholders across the division to provide data and analysis.

The Sr. Business Systems Analyst plays a key role in supporting University Advancement, specifically by supporting the daily functions of Slate. This role will serve as a Slate expert with specific responsibility for functionality around portals, dashboards, queries, and reports.

Responsibilities:

• Assist with maintaining, enhancing, and auditing Slate queries, reports, and dashboards.

• Coordinate system customization and issue resolution.

• Provide ongoing training and technical support to campus users of Slate.

• Coordinate with leadership to optimize workflows in Slate.

• Develop process improvements and make recommendations to leverage the use of Slate.

• Create and monitor data file transfers into and out of the Slate; monitor the accuracy of data across systems and resolve data discrepancies.

• Import data into CRM from external sources, and export data for distribution to various departments.

• Clean and prepare data for analysis.

• Present data in such a way that it tells a compelling story.

• Help users understand and apply best practices to maximize organizational and business performance.

• Foster ways to drive data-driven decision-making throughout all units.

• Create and manage an array of dashboards to measure key performance indicators for UA and create/maintain reports and analytics for the division.

• Utilize advanced Slate reporting and Power BI, modifying, delivering and creating custom reports, including composite reports, matrix reports, and dashboards, which meet business users' needs.

• Troubleshoot report-related issues and resolve them on time.

• Ensure reporting and analytics data integrity, risk management, and mitigation strategies by supporting information security and compliance policies.

• Exercise confidentiality, professionalism, and independent judgment in handling confidential information and adhering to governance standard requirements.

• Stay current with Slate product enhancements.

• Assist with creation and auditing of user accounts to ensure appropriate roles/access, and regularly review and update permissions to maintain security and compliance.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related discipline required.

• Three to five years of experience in the field of information technology, database management or related discipline required.

• Minimum three years of Slate-specific experience in Enrollment and/or Advancement strongly preferred.

• Minimum of three years related experience; Power BI, SQL, CSS or JavaScript preferred.

• Experience solving reporting and dashboard issues through root-cause analysis, deep understanding of cross-stream and down-stream impacts is preferred.

• Experience with higher education preferred.

• Highly analytical and structured thinking.

• Ability to identify and resolve problems on time.

• Effective verbal and written communication skills.

• Excellent attention to detail.

• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change.

• Good time management, organizational and decision-making skills.

Work Environment:

• Typical office setting with extensive computer work and sitting

• Ability to travel within and outside of campus for work related meetings and events, travel may occur outside of normal business hours including nights and weekends

Bentley University requires references checks and may conduct other pre-employment screening.

DIVERSITY STATEMENT

Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.

Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.