Altice USA Inc. Bethpage , NY 11714
Posted 1 week ago
Senior Business Systems Analyst
Location:
Bethpage, NY, US, 11714
Brand: Altice USA
Requisition #: 5906
Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary
The Senior Business Systems Analyst works with the Project Manager and other IT staff delivering functional business requirements, and managing testing cycles for call center technology applications. The Senior Business Systems Analyst is responsible for the development of documentation for existing and proposed business processes and functional specifications, as well as the facilitation of joint application design sessions with users and IT staff. Typically, the Senior Business Systems Analyst is assigned to one or more business units of medium to large size and the project assignments are medium to large scale, moderately to highly complex, and/or moderately to highly visible.
Responsibilities
Technology
Develops and maintains user documentation and instructions for all systems for which he or she is responsible
Defines processing logic and translates high level business requirements into detailed functional design documents
Throughout the development process works to ensure that results conform to defined requirements
Works closely with end users to develop required test data
Performs system testing and facilitates User Acceptance Testing
Verifies test results for accuracy and manages the solution of any and all defects
IT Business Expertise
Thoroughly researches subjects to support project work
Performs routine data collection, organization, workflow and support analysis
Provides direction/support for the preparation of quality deliverables
Ability to define workflow for improvements and resolving issues
Documents and presents project status
Operational Management
Coordinates expectations and deliverables on inter/intra projects
Supports special projects and analysis related to initiative
Assures smooth functioning of processes and procedures
Analyzes data, trends or obstacles and considers available solutions or alternative methods of proceeding
Business Analysis
Conducts the requirements gathering and design documentation activities for medium to large scale applications development, package implementation, and/or system integration projects
Prepares business and functional requirements for new systems and for updates to existing systems
Assesses customer requirements, analyzes business events, and evaluates and documents possible solutions
Researches and collaborates with other project teams tasked with identifying current and future business needs
Project Management
Coordinates and facilitates cross application meetings to define business processes and functional requirements
Drives identification and resolution of issues related to business processes and functional requirements
Documents meeting outcomes through meeting notes and other documents as appropriate
Customer Service
Understands fundamentals of customer's business
Understands customer needs and performs sound business analysis work
Delivers results that drive customer satisfaction
Knowledgeable about critical success factors for the customer
Demonstrates high level of commitment to customers' success
Maintains a detailed understanding of assigned business process area(s)
Vendor Management
Understands scope of work to be done and project resources available; reports status of work efforts; reports on issues and risks to project delivery
Coordinates work efforts, communicates functional requirements and business needs to ensure systems are developed and maintained to support and satisfy business users
Understands business initiatives to deliver solutions and provide recommendations regarding IT systems in support of business objectives
Qualifications
Bachelor's degree in Business (or Management), Computer Science, or related discipline, or equivalent work experience is required
Minimum of five years of experience as a Business Systems Analyst or equivalent experience
Minimum of three years of full life cycle experience with both custom development and packaged application deployment, including experience working within a formal development methodology
Knowledge of Optimum's business practices and/or industry
Experience with specific call center technology systems such as IVR, ACD, Agent Desktop Tools, Call Recording applications, Chatbot, or prior experience in a call center environment is highly valuable
Experience with Microsoft products such as Outlook, Excel, Visio, Power Point, SQL
Full understanding of project management processes and steps
Ability to perform multiple tasks and adjust priorities based on workload or direction from management or customer
Ability to handle multiple tasks simultaneously in a fast paced environment
Knowledge of all phases of the software development life cycle, specifically requirements gathering and documentation, is desired
Proven analytical ability related to analysis of functional business processes
Exceptional verbal and written communications skills
Must be highly organized and detail oriented
Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $77,112.00 - $126,684.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty
Altice USA Inc.