Senior Business Support Specialist

First Citizens Bank Phoenix , AZ 85002

Posted 4 weeks ago

Overview This position supports Bank products or services within a business unit, in the execution of operating activities at the highest level of complexity. Responsible for reviewing processes, analyzing and resolving more advanced documentation or servicing issues that may arise.

Implements enhancements to systems or processes in order to improve workflow. Ensures client satisfaction through the handling, processing, and servicing of escalated requests. May provide a leadership role for the work group through knowledge in the area of specialization. Responsibilities Account Servicing

  • Performs complex data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations. Operations

  • Performs advanced operational tasks, manages vendor and associate inquiries. May lead team in direction and success of daily activities. Business Expertise

  • Acts as a resource in area of work. Performs process troubleshooting for both internal and external parties.

    May assist in promotion and distribution of Bank products or services. May support development of new products or services. Service & Support

  • Develops and maintains relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution.

    Handles escalated and complex support issues. Qualifications Bachelor's Degree and 0 years of experience in Support or Customer Service OR High School Diploma or GED and 4 years of experience in Support or Customer Service. Preferred Qualifications: Reside in the Phoenix, AZ area.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove

Senior Business Support Specialist

First Citizens Bank