Senior Business Subject Matter Expert

Conduent Somerset , NJ 08873

Posted 3 weeks ago

Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.


Maintaining a work/life balance is the key to success.


Department learning opportunities and company-wide digital knowledge share.


Competitive salaries.

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Additional resources to support employees with families.

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About Conduent

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at

Job Description

Req ID: 2019-13429

Locations: Somerset, New Jersey, United States

Job Type: Full-time regular

Travel: 25%


  • Establish strategic vision and define road map for product offerings for Inside Sales and HCP Engagement solutions across the Provider, Pharma and Lifescience business unit.

  • Works with a matrixed team across multiple internal functions including technology, sales, marketing execution, etc., to build and manage the life cycle of products related to Inside Sales and HCP Engagement

  • Create business cases for new products and defines the products' target market.

  • Collaborate across business units, both vertical and horizontal, on go to market strategies for opportunities outside the PPLS business unit.

  • Work with marketing to implement go to market strategies.

  • Engage customers to get voice of the customer.

  • Monitor competition and make recommendations on future products and solution offerings

  • Interact with players in the healthcare ecosystem to develop partnerships and business development opportunities.

  • Identify existing capabilities and where needed, originate the RFP and selection process for vendors.

  • Participate as a subject matter expert for client discussions and supporting clients thereafter as needed.


  • Excellent written and verbal communication skills to be able to converse with clients across the healthcare spectrum; pharma, med devices, payer, provider and patient

  • Strong research and analytical skills, including P&L and/or budget management capabilities.

  • Demonstrated ability to manage people and programs in a matrixed environment.

  • Ability to perform in high-pressure and fast-paced environment and handle multiple tasks simultaneously


  • 10+ year's pharma/payer/service provider/med device industry experience required. Inside Sales and HCP Engagement knowledge essential

  • Demonstrable expertise in healthcare operations (pharma, medical device, payer, patient or service provider environment)

  • Previous experience with Multi/Omni Channel Engagement

  • Deep understanding of healthcare regulations. HIPAA, EMA/FDA expertise is a plus

  • Understanding of requirements for patient and HCP engagement processes across the continuum of care

  • Experience with strategic planning/growth mechanics.


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:click here to access or download the form.

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Senior Business Subject Matter Expert