Provide telephone and email support to Equifax external and internal customers. Ability to resolve product and system issues/questions..
Identifies and solves unusual and /or moderately complex problems based on practice and existing precedents or procedures.
Demonstrates an ability to prioritize tasks appropriately based on experience/knowledge of customers and their typical urgency on requests.
Has developed knowledge and skills through training or work experience.
Works within established procedures with a moderate degree of supervision.
Makes decisions within established procedures using limited judgment.
Autonomy to choose the most efficient way to process with limited supervision.
Demonstrate an overall understanding of the operations policy/procedures in prioritizing and resolving customer issues.
Multi-task, self-directed, excellent problem solving skills, strong sense of urgency, action oriented and results driven. Educate customers on products and services offered as well as identify and match product benefits with customer needs.
Targets and achieves results, overcomes obstacles, ensures commitments to customers are met, supports change, works systematically and efficiently. Demonstrate "Think Customer First" philosophy with each customer contact.
Ability to assess client knowledge and understanding to effectively convey complex explanations and abstract concepts.
Uses solid knowledge of the work group's objectives, foundational knowledge of external best practices, and a good understanding of business needs to accomplish assignments.
Demonstrates the ability to collaborate with a variety of diverse working styles and acts as an informal resource to less experienced colleagues.
Demonstrates an understanding of quality/time pressures and modifies plan to meet objectives.
Proactively seeks new assignments to enhance skill set and knowledge base.
Provides constructive performance feedback to colleagues on a regular bases to help them improve their performance.
Bachelor's degree preferred
3-5 years customer service experience
Ability to comprehend and use new technologies quickly
Aptitude and comfort level in handling multiple requests concurrently
Consistent attention to organization and details
Strong interpersonal skills and willingness to demonstrate commitment and leadership to stakeholders
Excellent verbal and written communication skills
USA-Atlanta JV White
Function - Customer Service