Senior Business Relationship Manager

Description

Under general supervision, to facilitate and serve as business partners for the planning and execution of IT initiatives to enable the business to achieve its objectives through the effective use of technology; represents and acts as an advocate on behalf of IT to the business by promoting IT's vision, value, services, and capabilities, as well as communicates decisions, priorities, and relevant project information to appropriate levels of staff regarding service requests, projects, and initiatives.

• Join a Culture of Growth and Well-Being -IT.sccgov.org

Technology Services and Solutions (TSS) is the County of Santa Clara'sprimary information technology solutions provider. Working with other Countydepartments and local government customers, TSS develops innovative,cost-effective technology solutions that aim to enhance the quality of life forthe residents of Santa Clara County. TSS is where technical creativity thrives. Our employees are our most valuable asset, and the success of our organizationdepends on each one. We believe that happy employees are the most creativeand productive, so it's essential that our employees find fulfillment in whatthey do. To encourage growth, we provide learning and developmentopportunities. We also understand the significance of work-life balanceand offer a hybrid work schedule. This culture of growth andwell-being makes TSS a great place to work. Learnmore about us by visiting our website.

Typical Tasks

• Provides business perspective while participating in enterprise architecture development process;

• Provides strategic consultation to customers in developing business strategies and goals;

• Creates and facilitates use of structured processes for investigating and developing new ideas for improved use of information technology;

• Contributes to the development of enterprise technology strategies and roadmaps;

• Collaborates with others to negotiate agreements and commitments between business stakeholders and IT;

• Establishes and maintains strategic relationships with key stakeholders;

• Maintains awareness of changes to business strategy, goals and processes to ensure requirements appropriately reflect the need of the enterprise;

• Identifies and evaluates the benefits and risks associated with business decision alternatives;

• Advises on options, cost/benefits, and risks associated with solutions and strategies;

• Identifies industry trends and recommends business opportunities;

• Conducts planning and strategy meetings to develop and prioritize initiatives in accordance with enterprise strategies and goals;

• Monitors and evaluates technology initiatives for progress toward enterprise strategies;

• Monitors, measures and reports on IT solutions and service performance;

• Establishes and manages methodology to identify and report IT service values;

• Collaborates with others to oversee the long-term IT project portfolio, governance, and change roadmap in line with enterprise strategies;

• Establishes and maintains the Service Lifecycle Process (service strategy, service design, service performance, alignment with enterprise strategy, service retirement, etc.)

• Provides input to the IT product/service demand forecast;

• Communicates with stakeholders to ensure awareness of progress, risks, and results;

• Represents enterprise needs, goals, strategies and priorities to IT;

• Represents IT's needs, goals, strategies and priorities to the enterprise;

• Directs the planning and training of BRM processes and procedures;

• Mentors staff and provides input to performance reviews;

• May be assigned as a Disaster Service Worker, as required;

• Performs other related duties.

Employment Standards

Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities:

Training and Experience:

Possession of a Bachelor's degree from an accredited college in Computer Science, Information Technology, Business or a related field,

And

Ten (10) years of IT experience in a business relationship management or business partnership role, executing strategic plans and/or project portfolios. Three (3) years of this experience must be at the level comparable to the County's Business Relationship Manager.

OR

Training and experience equivalent to the possession of a Bachelor's degree. Relevant analytical, administrative, lead, supervisory or management experience that includes interpreting rules and regulations, gathering data and formulating recommendations, and report writing can substitute for education on a year-for-year basis;

And

Twelve (12) years of IT experience in a business relationship management or business partnership role, executing strategic plans and/or project portfolios. Three (3) years of this experience must be at the level comparable to the County's Business Relationship Manager.

Special Requirements

• Ability to travel to alternate locations in the course of work. If driving, possession of a valid California Driver's License prior to appointment and the ability to qualify for and maintain a County driver authorization.
• ITIL Foundation certification.

Knowledge of:

• Business and IT processes;

• Business strategies, goals and processes to ensure requirements appropriately reflect the need of the organization;

• Developing roadmaps to identify strategies for resolving customer's technology needs;

• Opportunities that support stakeholder's desired future state;

• Risks associated with business decisions;

• Options, cost/benefits, and risks associated with solutions and strategies;

• Developing and prioritizing the business partner's investment portfolio;

• Long-term project portfolio, governance, and change roadmap in line with business strategies;

• Technology initiatives for progress toward business goals;

• Product/service requirements based on IT demand;

• Principles associated with leading a team;

• Principles of business leadership priorities of IT projects and requests;

• Principles of supervision and human resources associated with leading a team;

• Lifecycle of products/services.

Ability to:

• Establish and maintain strategic relationships with all levels of the organization;

• Identify potential problems and conflicts with IT delivery;

• Maintain awareness of changes to business strategy, goals and processes of the assigned business area(s)/assigned vertical(s);

• Investigate and develop new ideas for improved use of information technology;

• Contribute in the development of customer's technology strategies and roadmaps;

• Identify and evaluate the benefits and risks associated with business decision alternatives;

• Advise on solutions and strategies associated with business needs;

• Conduct effective meetings;

• Negotiate agreements and commitments between business stakeholders and IT;

• Monitor and evaluate technology initiatives;

• Forecast IT product/service demands based on anticipated business area/vertical(s) needs;

• Manage the lifecycle of products/services;

• Identify and resolve conflicts;

• Provide strategic consultation to customers in defining or designing business processes and functions;

• Lead stakeholders (internal and, when appropriate, external) in business planning and strategy meetings to develop and prioritize a demand plan;

• Prepare reports (monthly, quarterly, and annually, as needed) on IT performance;

• Direct Business Relationship Management processes and procedures;

• Lead IT team members;

• Foster a team environment and mentor team members.