Senior Business Process Associate

Innerworkings Chicago , IL 60602

Posted 4 months ago


Position at InnerWorkings

senior business process associate

chicago, il

who we are

InnerWorkings is the leading marketing execution firm serving Fortune 500 brands across a wide range of industries. As a comprehensive outsourced enterprise solution, we leverage our proprietary technology, an extensive supplier network, and deep domain expertise to streamline the production of branded materials and retail experiences across geographies and formats.

At InnerWorkings, we reward sharp, unconventional thinkers who are motivated to create their own success. Our winning culture draws from employees who step up to the challenge of solving tough problems and making a difference. We dream big, so our clients can dream bigger.

the job

The Senior Business Process Associate will assist with the standardization and optimization of various business processes across INWK's client verticals.


  • Conduct due diligence of existing accounts and their current workflow and processes and recommend future state processes that align with corporate strategy

  • Identify inefficiencies and opportunities to streamline business processes and procedures keeping cross functional department policies in mind

  • Collaborate with finance and IT to develop standard operating procedures and policies

  • Support account teams by offering training and production support during optimization efforts

  • Partner with the Business Analyst team to perform account health checks through reporting analysis and lead improvement initiatives based on said analysis

  • Track, measure, and report back to the management team on ROI of improvements implemented

  • Support net new client implementation by being an SME in operational processes surrounding a specific vertical (Direct Mail, Buy Window Ordering, Signage/installation, regulatory materials)

  • Travel to and work on-site in various client locations during ramp up of Enterprise clients


  • 5+ years of experience in a professional business environment, project management experience preferred

  • Bachelor's Degree in Business, Economics, Finance, Supply Chain or a related field

  • Print industry experience is a plus

  • Experience creating new workflows and/or procedures

  • Excellent communication and presentation skills; ability to effectively interact with varying audiences and levels

  • Highly proficient with MS Office software, (Excel, Visio, and PowerPoint)

  • Entrepreneurial minded with an internal drive to continuously hit goals and succeed

  • Experience excelling within fast paced, high energy environments


At InnerWorkings we understand that your life extends beyond the workplace. We value our employees and offer a variety of benefits including health and wellness, time off, volunteer opportunities and retirement plans designed to keep our employees at the top of their game and inspired to be a part of the InnerWorkings team.

InnerWorkings is an Equal Opportunity Employer.

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Senior Business Process Associate