Senior Business Process Analyst

Highmark Inc. Camp Hill , PA 17001

Posted 2 months ago

Company :

Highmark Inc.

Job Description :

JOB SUMMARY

This job provides expertise for moderately to very complex problem solving and complete understanding of system functionality. The incumbent reviews significant amounts of information and analyzes processes to support business unit needs. Troubleshoots errors, conducts impact analyses, and/or solves data rejection. Performs business analyses in one or more operational areas. Identifies process gaps and recommends process improvements for efficiencies. Provides guidance and education to Associate and Intermediate level employees.

ESSENTIAL RESPONSIBILITIES

  • Intake operational objectives and gather information. Define, understand, and manage project scope. Perform moderate/complex research to support evaluation of complex output requirements and formats. May translate more complex business initiates to less experienced employees. Present project deliverables to appropriate audiences. Create reports on financial/operational performance. Communicate business operational requirements to internal groups responsible for developing/testing business requirements in various applications.

  • Coordinate, monitor, and report on the progress of projects to ensure adherence to defined project schedule. Communicate effectively with customers and colleagues. Successfully articulate issues, problem, and solutions. Conduct and oversee pre and post-implementation review. Successfully plan, design, and conduct functional walk-throughs.

  • Manage and advise on intermediate to large cross-functional projects and change initiatives involved in the design and delivery of business process solutions, implementation strategies, and control measures, including scoping, leading, and influencing organizational change related to business processes and models.

  • Facilitate process improvement meetings and/or discussions

  • Analyze the functions and operations of a business area/function and identify problem areas. Create process mapping and documents current and future state business processes.

  • Act as subject matter expert/technical operations expert. Recommend process efficiencies, strategies for improvement, and/or solutions to align technology with business strategies.

  • Provide a broad range of budget, financial, and/or operational analysis for a large department or division. May develop budgetary/fiscal goal.

  • Develop desktop procedures and training materials. May train employees on new processes.

  • May perform special projects upon request and oversee the work of less experienced employee.

  • Other duties as assigned.

EDUCATION

Required

  • High School Diploma/GED

Substitutions

  • None

Preferred

  • Bachelor's Degree

EXPERIENCE

Required

  • 5 - 7 years of experience in a Business Analyst or Business Process Analyst role or experience in a related operational area (e.g. claims, billing, customer service, etc.)

Preferred

  • 3 - 5 years in the Health Insurance Industry

LICENSES AND CERTIFICATIONS

Required

  • None

Preferred

  • None

SKILLS

  • Analysis of business problems/needs

  • Written & Oral Presentation Skills

  • Business Analysis

  • Business Process Design

  • Business Process Improvement

  • Business Process Mapping

  • Business Requirements

  • Collaborative Problem Solving

  • Project Management

Language (Other than English)

None

Travel Required

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based

Teaches / trains others regularly

Frequently

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Never

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Closely Held Business Advisor II U2013 Asset Management Group

PNC Financial Services Group, Inc.

Posted 1 week ago

VIEW JOBS 7/21/2021 12:00:00 AM 2021-10-19T00:00 Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We are seeking a Closely Held Business Advisor II within the PNC Asset Management Group. This role allows you to be based within multiple locations throughout the PNC footprint. The ideal candidate will have the following background and experience: * Dynamic self-starter who can develop into a leadership role within a short period of time. * J.D. degree with demonstrated experience in estate planning and/or business succession planning and a strong understanding of trust governing documents and fiduciary issues. In lieu of a J.D. degree, an individual with strong fiduciary administration experience and a strong understanding of estate planning. * Understanding of operating agreements, partnership agreements, shareholder agreements, and other corporate documents. * Understanding of closely held businesses and private equity structures. Other alternative asset experience a plus. * Strong financial statement and/or investment analysis skills. * Strong desire and/or experience to collaborate, mentor, and coach junior team members. Prior management experience is a plus. * Undergraduate degree in Accounting or Finance preferred. * LL.M degree and/or one of the following certifications is a plus: CPA, CFA, CFP, CTFA. Job Description * Monitors, coordinates, interprets and processes financial and non-financial information on a monthly basis relating to closely-held, defined as non-publicly traded, assets held within Investment Management and Trust accounts. Performs approval and onboarding of new closely-held assets as well as the disposition of those assets. May provide guidance to other team members. * Conducts reviews of assigned closely-held business assets, including more complex assets or relationships, held within wealth accounts and makes investment/fiduciary recommendations related to the assets for presentation at the monthly committee meeting. * Works with various internal partners to help support the acquisition, accurate reporting and sale of assigned closely-held assets and is often the lead for these relationships. * At acquisition, reviews the more complex assets, including reviews of financial information, governing instruments and related business documents, to determine whether a closely-held asset can be accepted into a specific account. * Provides compliance-based reporting for assets that have been flagged as exceptions. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: * Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. * Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Competencies Consulting - Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply this knowledge appropriately to diverse situations. Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Fiduciary Responsibilities - Knowledge of tools and facilities for fiduciary products and services; ability to design, develop, and support fiduciary responsibilities and transactions. Financial Analysis - Knowledge of and ability to read, interpret and draw accurate conclusions from financial and numerical material. Investment Management - Knowledge of and ability to utilize the tools, techniques, and acceptable business practices associated with managing a client's various investments. Investment Operations Management - Knowledge of and ability to effectively and efficiently manage investment operations through various investment operations principles, procedures, and techniques. Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations. Products and Services - Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations. Regulatory Environment - Financial Services - Knowledge of and ability to help an organization adapt to applicable federal, state, local, and company-specific regulations, policies, and guidelines affecting business practices. Risk & Control Self Assessment (RCSA) - Knowledge of and ability to assess, clarify, and appraise significant risks inherent in investment activities as well as to ensure that internal controls, policies, and procedures are accurate and adequate. Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered. Education Bachelors Additional Job Description Benefits PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC. Disability Accommodations Statement: The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com. The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET. Equal Employment Opportunity (EEO): PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. ArrayArrayMonitors, coordinates, interprets and processes financial and non-financial information on a monthly basis relating to closely-held, defined as non-publicly traded, assets held within Investment Management and Trust accounts. Performs approval and onboarding of new closely-held assets as well as the disposition of those assets. May provide guidance to other team members. Conducts reviews of assigned closely-held business assets, including more complex assets or relationships, held within wealth accounts and makes investment/fiduciary recommendations related to the assets for presentation at the monthly committee meeting. Works with various internal partners to help support the acquisition, accurate reporting and sale of assigned closely-held assets and is often the lead for these relationships. At acquisition, reviews the more complex assets, including reviews of financial information, governing instruments and related business documents, to determine whether a closely-held asset can be accepted into a specific account. Provides compliance-based reporting for assets that have been flagged as exceptions. Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Consulting - Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply this knowledge appropriately to diverse situations. Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations. investment operations, financial services, communications, organizational, self assessment, operational, investment management, investment analysis, effective communication, business succession planning, private equity, internal controls, communication, accounting, finance, investment operations management, shareholder agreements, estate planning, assessing, effective communications, leadership, self-starter, financial analysis, problem solving, enterprise risk management framework, fiduciary, Business Development Co-Operation, Investment Manager Services - Project Specialist, Client Services Manager - Strategic Sourcing, Principal Engineer & Manager Of Corporate & Revenue Systems, Project Manager - Business Development & Operations, Business Analyst & Business Development Manager, Associate - Management Consultant, Advisor - Business Development, Senior Project Manager - Business Capability Services, Business Development Manager - Strategic Consultant PNC Financial Services Group, Inc. Camp Hill PA

Senior Business Process Analyst

Highmark Inc.