Summary of Major Responsibilities
The Senior Business Process Analyst is responsible for designing and optimizing analytical tools, business processes and systems in the Exact Sciences Precision Oncology business unit, supporting the Commercial Organization. The Business Process Analyst acts as the interface between business teams and technology teams. The Senior Business Process Analyst will support process design and improvement projects, as well as product launches through all phases of the project life cycle. The Senior Business Process Analyst will specialize in assignments involving Contract-to-Cash processes, customer experience, data analysis, and support of other areas will be assigned, as needed. The primary customers for this position include Sales, Sales Operations, Marketing, Customer Service, Managed Care, and Finance for both international and domestic areas.
Essential Duties and Responsibilities
Work with department leads and the Platform Lifecycle Manager to analyze existing business processes, systems, and analytical tools to identify pain points and opportunities for improvement.
Quantify projected return on investment; including quality and efficiency gains to assist in prioritization of projects.
Develop detailed documentation (e.g., gap analyses, business process flow charts, decision tables, features, business requirements documents, etc.) to aid in the development and refinement of new analytical tools and commercial processes.
Collaborate with IT Scrum teams and business to provide system design solutions and process changes.
Provide input and support to business during implementation phase; including carrying out software user testing, composing standard operating procedures (SOPs), and/or conducting employee training.
Serve as frontline support in troubleshooting process and systems issues and provide ongoing operational support, as needed.
Manage backlog of projects and features.
Collaborate with Business Partners and Platform Manager to identify release candidates and roadmaps.
Provide project status updates in both verbal and written format.
Assist the Project Manager in developing detailed project timelines.
Works with minimal guidance from manager to deliver on medium to high complexity projects.
Effective analytical skills.
Effective communication skills.
Excellent team player.
Strong interpersonal skills.
Strong collaboration skills.
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
Support and comply with the company's Quality Management System policies and procedures.
Regular and reliable attendance.
Ability to work designated schedule.
Bachelor's degree in a Sciences field.
5+ years of experience in commercial or laboratory operations setting.
1+ years of experience in business analysis, process development, or project management.
Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
Master of Science degree.
Experience working with Salesforce.com or other cloud-based solutions.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company's affirmative action program are available to any applicant or employee for inspection upon request.