Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Senior Business Operations Director

Expired Job

General Electric Louisiana , MO 63353

Posted 3 months ago

Senior Business Operations Director

  • GE Digital

  • Experienced

  • Posted 8/21/2018 4:56:01 PM

  • 3161280

  • Job Function: Services

  • Business Segment: Digital Commercial Professional Services & Support

Location(s): United States; Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

Role Summary:

Our new Senior Business Operations Director, Process & Programs will ensure organizational effectiveness by providing project and strategic leadership and oversight to the Customer Success organization for GE Digital. As a key member of the Leadership staff, your role ensures the team is running with the efficiency it should be to deliver on commitments its commitments to GE and its customers.

Essential Responsibilities:

Develop a project ROI model to test, measure and improve CS margin

Benchmark a sample of projects against Revenue, HC, solutions, regions, execution time to identify best in class project set up with best ROI

Identify, at industry level projects, the common and unique execution areas for simplification opportunities

Determine and establish project type: "Standard/repeatable" and "complex" projects to establish and align global execution models.

Sponsorships and buy-in from Bus/regional leaders + agree on Op rhythm

Lead sprint-type projects to quickly make improvements, build processes, reduce cost

Generate ideas of cost reduction i.e. centralized processes, sub-functional support, partner

engagement for speed and cost

Delegate and assign team members/extended teams to run project execution and status update & feedback

Sponsorships and buy-in from Bus/regional leaders + agree on Op rhythm

Document processes and ownership models for eventual handoff / sustainability

Continuous documentations and training

Feedback loop and improvements needed with partnership with the extended teams.

Collect, document and deploy best practices

Lead both a direct and indirect team to execute work, leveraging both project management and functional expertise within the CS team

Identify opportunities for improvements across the Customer Success organization

Have a consistent view of the overall Delivery and Adoption organizations and look actively for opportunities for synergy and simplification.

Have a deep understanding of the data associated with the business (Project Health, Utilization, Backlog, Cost, Revenue, Case load, Account Health) and the ongoing measurements against Operating Plan.

Demonstrate mastery of the intricacies of interactions and dynamics in global teams. Assure consistent, effective rhythms for collecting data and publishing metrics.

Be an expert in proactively using data, practical knowledge and innovative insights to drive timely decisions, determine appropriate courses of action, and forecast future needs while managing risk and uncertainty for the global team.

Foster a culture of customer focus and drive high performance project execution through continuous engagement.

Navigate through ambiguity, prioritizes conflicting asks and show ability to adapt to changing situations.

Demonstrate strategic level skills in collaborating with different stakeholders, influencing decisions and an ability to take strategic view.

Major personal performance objectives for this role in the first 12 months are:

Prioritize a list of key activities and review with Senior Leadership for approval

Hire and onboard two exemplary program management resources to facilitate speed and efficiency in projects

Create world-class and consistent project governance model

Enable the Customer Success teams in new processes and tools

Qualifications/Requirements:

Basic Qualifications:

Bachelor's Degree from an accredited college or university required, preferably within a business or STEM field

A minimum of 5 years' work experience.

Eligibility Requirements:

Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen

Must be willing to travel globally

Desired Characteristics:

Program graduate preferred

Experience in business operations within a software company

Experience leading teams

Experience in a commercial leadership function

Experience in consulting; software, and/or early stage companies

Technical Expertise:

Facilitates and coaches Customer Success personnel on quality execution.

Quantifies effectiveness of project execution by gathering data.

Drives accountability and adoption of prescribed corporate systems and standards. Publishes guidance and documentation to promote adoption. Proposes solutions based on research and synthesis; creates and enforces general operational principles that capture the vision and critical concerns of Executive Leadership.

Guides global team to embrace prescribed corporate systems and solutions while participating in the refinement of those systems.

lnstructs others on how to thoroughly analyze data and present findings and recommendations in a way that is easy and simple for key stakeholders to make decisions; links analysis to overall business objectives and strategies.

Can follow processes without assistance. Recognizes variations to the process and works to resolve independently.

Can adapt to gaps or exceptions to the processes and adjust accordingly. Ability to interact with the customer demonstrating expertise and insight, and manage expectations. Identify and report when there is deviation on scope, schedule or budget. Exceeds quality requirements and adapts to ensure standards are met in all situations.

Identifies inefficient processes and suggests models to improve

Business Acumen:

Appraises and articulates the value of what is most important to the customer and how GE products and/or services can meet those needs.

Goes above and beyond for the customer (internal or external as needed); builds a good customer relationship to best understand customer needs.

Manages project delivery in a quality fashion; obtains satisfactory levels of customer satisfaction.

Addresses all customer concerns/issues in a timely and satisfactory fashion.

Exhibits thorough understanding of customer enterprise as well as interdependencies between departments. Demonstrates ability to interact with influencers, stakeholders, and decision makers as part of a larger customer account plan. Finds ways to access and engage senior customer leadership.

Understands how the business solves the problem in specific domain areas using the technology.

Helps create strategies to identify and understand in depth client needs beyond a cursory level (both known and latent); assists with collection and analysis of customer data.

Leadership:

Proactively identifies and removes project obstacles or barriers on behalf of the team. Navigates accountability in a matrixed organization.

Communicates and demonstrates a shared sense of purpose. Learns from failure.

Establishes & communicates team members' roles in relation to their function and data. Shares knowledge, power and credit, establishing trust, credibility, and goodwill.

Coordinates role responsibilities with that of others to achieve mutual goals. Encourages groups to work together to efficiently resolve problems. Proactively coaches and/or mentor's others to improve their contribution to the team.

Fosters relationship building between team members and those outside the team. Works with others to achieve goals without regard to band/title. Identifies gaps in roles on teams, and is recognized for growing and distributing talent pools across the organization.

Creates meaningful stories and two-way communications that drive behavior. Communicates functional strategy and roadmap with sufficient detail for teams to utilize.

#DTR

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Locations: United States; Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

GE will only employ those who are legally authorized to work in the United States for this opening.



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Staff Services Consultant Servicemax Solution Architect

General Electric

Posted 2 weeks ago

VIEW JOBS 11/5/2018 12:00:00 AM 2019-02-03T00:00 Senior Staff Services Consultant – ServiceMax Solution Architect * GE Digital * Experienced * Posted 10/22/2018 1:58:57 PM * 3189160 * Job Function: Services * Business Segment: Digital Services Location(s): United States; Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming Role Summary: In this role you will work closely with the client to understand their needs and develop strategies tailored to implementing the ServiceMax, and related applications, within their organization. You will also independently lead and make standard recommendations on workflow, application, interface, reports, testing and uploads to customers through the implementation process. This role is also responsible to work collaboratively with internal team members. Essential Responsibilities: Independently lead design & build activities (on-site & remote) for the ServiceMax application coordinating execution activities with the project team.Act as a product SME for complex functional issues as needed, especially related to determining when customer requirements require a custom solution and configuration and validation of new featuresServe as secondary customer point of contact for application assignmentsPresent product knowledge and system design options to clients' while providing industry relevant examples and experience-based solutions on an extemporaneous basisAdvise on development of testing plans strategies and execution as well as support all customer testing activities including issue resolution and troubleshooting guidance.Collaborate on the user interface design with service engineer and provide functional product expertise as needed, acting in a consultative capacity to deliver the right solutions to clients.Actively engage with the customer throughout the implementation process, including project kickoff, development and prioritization of project goals, project team selection and review.Provide clients with best pratice suggestions for key implementation decisions, workflow design, system set-up, preload planning, determination of go-live readiness, custom workflow training, golive support and post-live follow up, including contingency plans (as needed)Coordinate implementation activities within their product expertise and communicate effectively with external clients as well as internal teams.Independently lead and facilitate current state, future state, and gap analysis sessions with the customer project teamParticipate, as required, in New Product Introduction (NPI) process and improvement of processes, implementation methodology and product efficiency.Provide business use cases supporting product QA of new releases and short- and long-term objectives of ServiceMax product roadmapReview and provide input to PS training materials and presentationsAssist in the development of case studies, presentations, and internal process developmentManage continuous improvement efforts regarding the development of tools and processes that support our implementation deliverables; collaborating on internal projects promoting operational efficiencies and organizational effectivenessAct as a mentor for other members of the GE ServiceMax project team on complex, integrated customerImplementations providing guidance regarding 'Best Practice,' communication, and implementation strategiesExhibit strong communication and organizational skills Qualifications/Requirements: Basic Qualifications: Bachelor's Degree or equivalent (defined as High School Diploma/GED and minimum 7 years relevant experience)Minimum 5 years software implementation and/or Business Consulting experience Eligibility Requirements: Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job. Desired Characteristics: Ability to self-direct project assignments through an implementationAct as a product SME for complex functional issues as needed, especially related to determining when customer requirements require a custom solution and configuration and validation of new featuresAbility to take direction from Management, Project Managers, and Senior Solution Architects overseeing the activities you are assigned.Ability to prioritize multiple tasks and responsibilities, while maintaining a high level of quality service and professionalism.Ability to interact confidently with customers from end users to executive suite.Strong organizational, verbal and written communication, interpersonal, problem solving and presentation skills.Software skills in software analysis, design, and methodologyTraining experience or strong knowledge of adult learning principles desirableSalesforce Platform App Builder and Developer certification(s) preferredTechnical experience with Force.com, SFDC Administrator, Visual Force, or Java preferredDemonstrated success in working with enterprise customers, vendors, and cross-functional teams.Ability to work remotely and actively manage several concurrent customer engagements #DTR About Us: GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE's mission and deliver for our customers. www.ge.com GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Locations: United States; Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming GE will only employ those who are legally authorized to work in the United States for this opening. General Electric Louisiana MO

Senior Business Operations Director

Expired Job

General Electric