Senior Business Operations Advisor

Dell Inc Austin , TX 78719

Posted 3 weeks ago

Job ID R73148 Date posted May. 20, 2019

Senior Business Operations Advisor

Competitive salary

United States - Multiple Locations

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can't wait for you to discover this for yourself as a Senior Business Operations Advisor on our Asset Reporting Services team.

We're proud to be in the solutions business at Dell. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs and processes. From analyzing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.

Key Responsibilities

  • Manage a territory of large, complex TLAs to identify current consumption levels

  • Assist in training/mentoring Senior Analysts on TLAs and TLA consumption tracking.

  • Perform complex data analysis to gain insights into customer accounts.

  • Perform quality reviews of data analysis completed by Senior Analysts on the team.

  • Help sales teams understand customers' current datacenter install base, storage capacity utilization, software entitlement, contract terms and maintenance renewal history.

  • Gain insights from data analysis to identify sales opportunities within an account.

  • Become a trusted strategic advisor to sales and financial services teams.

  • Handle seasonal and quarter-end "fire drill" requests in support of the sales process.

  • Assist globally-dispersed colleagues to load-balance demand.

Essential Requirements

  • BS degree in business, information systems or a similar field. MS or MBA degrees preferred.

  • CISA, CPA or similar certifications are a plus.

  • 4+ years of relevant experience in business operations, sales operations, financial services or similar.

  • Intermediate or better familiarity with MS Excel (e.g. pivot tables, complex formulas, quick keys, etc).

  • Experience working within a large, global technology firm.

  • Experience working with sales teams on $5M+ deals.

  • Ability to travel 5-10%.


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.

If you share our passion for data and you're keen to play a key role in driving progress, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Workplace Business Operations Associate Manager Austin Metro


Posted 3 days ago

VIEW JOBS 6/13/2019 12:00:00 AM 2019-09-11T00:00 Organization: Corporate Functions/Workplace Management & Solutions Location: Austin, TX Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world's largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area. Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture's workplace as a robust business function leveraging Accenture's business and technology strategies. Job Description The Workplace Business Operations Associate Manager – Austin Metro is accountable for delivery of workplace business operations on site within the Accenture office locations within the Austin area. They will implement Workplace strategic direction and vision as well as manage their respective team(s). They are also responsible for managing their Workplace operating and capital budgets and ensuring all Workplace business operations meet or exceed appropriate service level requirements. This includes the following key responsibilities. * Plan and manage daily office operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives. * Provide leadership, direction, development and employee supervision within the areas of responsibility. * Accountable for the oversight and implementation of reception services, facility management, life safety policies and procedures. Also responsible for space management, event coordination, document services, floor operations support, space utilization management, billing/invoicing and additional location services. * Manage relationships with internal leadership, stakeholders, customers and teams. * Develop and manage contract relationships with external service providers (negotiate and manage contracts, review performance against strategy and budget). Act as a point of contact for vendors and landlords. * Participate in the strategic review of business operations and ensure execution of Workplace Solutions strategy, policies and goals with a focus on long-term business planning and forecasted Workplace Solutions requirements. * Design and implement programs/processes to deliver performance improvements to continually support Accenture's Workplace Solutions strategy. Participate in sharing best practices across teams/locations. Evaluate systems and policies; initiate change when necessary. * Use judgment to anticipate customer service needs, resolve non-routine issues and take action accordingly. * Prepare daily, weekly, and monthly reports to review key metrics. * Conduct quality assurance checks to ensure service standards are being met. * Participate in Accenture programs and lead key location efforts including the support of our ISO certification requirements and Senior Leadership meetings. Support corporate citizenship and community service events. * Responsible for people management processes to include: career counseling, performance management, training development and when/where applicable, may handle disciplinary action in accordance with local legislations and rules. This role will be located at the Accenture Austin Office: 1501 S. Mopac, Austin, TX until office relocation is complete. Accenture Austin TX

Senior Business Operations Advisor

Dell Inc