Senior Business Execution Consultant Business Assurance

About this role:

Wells Fargo is seeking a Senior Business Execution Consultant for Fraud & Claims Management Business Assurance as part of Consumer Operations. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Be responsible for the identification and remediation assistance of potential gaps which may create regulatory risk

• Assist business units across Fraud & Claims Management in the development, implementation, monitoring and oversight of processes and controls to mitigate operational and regulatory risks that can arise from inadequate or failed internal processes, people, or systems

• Focus on the Fair Credit Reporting Act (FCRA) related to Deposit accounts, UDAAP, and the operating rules of each Consumer Reporting Agency within Fraud & Claims Management

• Assist with development and implementation of procedures, process mapping, and identification of upstream/downstream interactions and dependencies.

• Ensure end-to-end processes are documented, socialized, and compliant

• Serve as a subject matter expert for audits, exams, initiatives, and issues related to furnishings and identity theft

• Serve as a subject matter expert on projects and process enhancement initiatives related to furnishings and identity theft

• Develop assurance and automation strategies to ensure processes are well executed

• Coordinate activities with Disputes Center of Excellence and Consumer Reporting Agencies

• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives

• Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations

• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business

• Work independently to make recommendations for support function by providing support and leadership

• Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience

• Collaborate and consult with team leaders in developing project plans, policies, and procedures

• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners

Required Qualifications, US:

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Military intelligence or analytics experience including operational management, project management, mission evolution management and finance management

• 2+ years of experience leading medium scale projects

• 2+ years of experience with Identity Theft

• 2+ years of experience working with the Fair Credit Reporting Act (FCRA)

• Background in Fraud, Compliance, Audit, or Controls

• Experience with the Consumer Reporting Agency operating rules

• Experience with identification and remediation assistance of potential gaps

• Experience gathering and documenting business requirements which may include workflows, process maps, or business processes

• Experience researching, analyzing, documenting, and presenting organizational metrics that drive business decisions

• Knowledge and understanding of systems Business Modeling Group (BMG), CLAIMS/LU, Customer Contact Management (CCM), Universal Workstation(UW), Credit Dispute Resolution System (CDRS) and Customer Management System (CMS)

Job Expectations:

• This position offers a hybrid remote work schedule.

Locations:

• 7711 Plantation Rd. Roanoke, Virginia 24019
• 1525 W WT Harris Blvd. Charlotte, North Carolina 28262
• 800 S Jordan Creek Pkwy. West Des Moines, Iowa 50266
• 2700 S Price Rd. Chandler, Arizona 85286
• 5201 W Amelia Earhart Dr. Salt Lake City, Utah 84116
• 600 S 4th St. Minneapolis, Minnesota 55415
• Preferred locations listed above. Other core locations within the Wells Fargo Consumer Operations Fraud & Claims Management footprint may be considered. Relocation assistance is not available for this position.

Posting End Date:

25 Mar 2024

• Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.