Senior Business Data Analyst

Come join the Customer Success, Data and Analytics Team as a Senior Business Data Analyst. We are seeking an experienced and self-motivated individual to join our team and deliver a delightful experience for our customers by prioritizing great customer experiences and help experience across all TurboTax products. The ideal candidate will be responsible for driving targets, coordinating with a team of peer analysts in developing dashboards, contributing to and utilizing GenAI tools, launching tests and recommending winners as well as providing data-driven insights that will improve customer help experience. As a senior member of the analytics team, you should have a strong track record of combining advanced analytics skills, knowledge of product development and customer experience including experimentation, and exceptional business acumen.

Responsibilities

• Establish and promote best practices for reporting strategies, data visualization, data interpretation and data integrity

• Create dashboards to understand key drivers of growth/conversion and proactively come up with ideas to improve conversion rates

• Use Hypothesis-driven approach to drive setup and analysis of A/B tests, and provide recommendations based on the test performance

• Ability to work in a fast-paced, team-oriented environment with rapidly changing technology; willingness to adapt to new software, technology, and stakeholder needs quickly

• Stay abreast of industry trends, best practices, and the evolving analytics landscape