Intuit San Diego , CA 92140
Posted 2 months ago
Come join the Customer Success, Data and Analytics Team as a Senior Business Data Analyst. We are seeking an experienced and self-motivated individual to join our team and deliver a delightful experience for our customers by prioritizing great customer experiences and help experience across all TurboTax products. The ideal candidate will be responsible for driving targets, coordinating with a team of peer analysts in developing dashboards, contributing to and utilizing GenAI tools, launching tests and recommending winners as well as providing data-driven insights that will improve customer help experience. As a senior member of the analytics team, you should have a strong track record of combining advanced analytics skills, knowledge of product development and customer experience including experimentation, and exceptional business acumen.
Responsibilities
Establish and promote best practices for reporting strategies, data visualization, data interpretation and data integrity
Create dashboards to understand key drivers of growth/conversion and proactively come up with ideas to improve conversion rates
Use Hypothesis-driven approach to drive setup and analysis of A/B tests, and provide recommendations based on the test performance
Ability to work in a fast-paced, team-oriented environment with rapidly changing technology; willingness to adapt to new software, technology, and stakeholder needs quickly
Stay abreast of industry trends, best practices, and the evolving analytics landscape
Intuit