Senior Business Consultant/Analyst - Process Improvement

Kaiser Permanente San Diego , CA 92140

Posted 2 months ago


Business Consulting: includes analysis/evaluation of business and/or system process and functional requirements, development of business cases, client support during system development and implementation, development and maintenance of service level agreements. Develops relationships with upstream and downstream business partners. Develops/maintains and changes business processes, and understands the business processes of assigned partners and how they relate to our functional areas. Develops and recommends changes to business processes.

Essential Functions:

  • Full use of application of standard principles, theories, and techniques.

  • Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways.

  • Develops and leverages relationships with peers, supervisors and management.

  • Understand their functional area business processes and assigned area.

  • Independently initiates, investigates, documents, and analyzes client requirements in project areas such as: new/existing business operating models with innovative approaches to solutions support, market research of emerging or available product functionality and operational readiness assessment.

  • Assesses scope and impact of client business needs.

  • Develops business cases with cost, service, and benefit dimensions of proposed projects that are used at management and executive levels for funding and scope decisions.

  • Conducts and/or participates in the analysis of client business processes and functional requirements and in the preparation of appropriate documentation to communicate and validate the information.

  • Conducts workflows, process diagrams and gap analysis.

  • Identifies overlaps and related processes.

  • May assist in the development of project plans.

  • May use the associated project planning tools.

Basic Qualifications:


  • Minimum three (3) years of experience, to include a minimum two (2) years in a consulting role.


  • Bachelor's degree in business/health care administration or related discipline OR four (4) years of experience in a directly related field.

  • High School Diploma or General Education Development (GED) required.

License, Certification, Registration

  • N/A.

Additional Requirements:

  • Identifies and documents cross-functional and/or cross-divisional, functional requirements, workflow, information sources and distribution paths, and system/process specifications.

  • Thorough knowledge of platforms of the assigned functional area.

  • Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

  • Bachelor's degree in business/health care administration or related discipline.

  • Certification or advanced qualification by third party association that matches the function or field applicable to the business discipline preferred.

Primary Location: California,San Diego,California Service Center 3840 Murphy Canyon Rd. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon - Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Consulting Services / Project/Program Management (Non IT) Department: Business Process Management Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

Click here for additional requirements >

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Senior Business Consultant/Analyst - Process Improvement

Kaiser Permanente