Senior Business And Data Analyst

Servicenow Kirkland , WA 98034

Posted 7 months ago

Job Title: Senior Business and Data Analyst

Locations: Santa Clara, CA, San Diego, CA, Kirkland, WA

This position reports to: Senior Manager, Strategic Planning Analytics

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

As a member of the Product Operations Analytics team, you'll focus on driving operational awareness to our Executive Team while partnering with leaders throughout ServiceNow to fundamentally improve how we run our business. With a combination of exceptional analytical skills, an insatiable curiosity, and an entrepreneurial "get stuff done" mindset, you'll help us better understand our customers, partners, and products, and drive important changes that will shape the future of ServiceNow.

What you get to do in this role:

Analytics

We are looking for a Data Rockstar! An ideal candidate will have end to end experience in retrieving data using a query language (SQL, Python, etc.) and developing an effective executive level analytics dashboard that clearly communicates the data story. The ideal candidate should have a background in analytics and statistics, the ability to foster relationships with staff across departments and be motivated to continuously achieve positive results. S/he should also be able to effectively handle ad hoc requests with little guidance.

  • Develop effective business intelligence strategies and analytics solutions.

  • Oversee analytics projects to extract, manage, and analyze data from multiple applications, ensuring that deadlines are met.

  • Apply statistics and data modeling to gain actionable business insights and boost productivity and revenue.

  • Enforce company policies and procedures to ensure quality and prevent discrepancies.

  • Communicate and track key performance metrics across departments.

  • Identify business opportunities and ensure customer satisfaction.

  • Generate reports of findings and present these to senior management.

  • Keep abreast of industry best practices and policies.

  • Generate insights and storylines through translation of metrics and a deep understanding of our internal processes, customers, and products

  • Present recommendations to senior leadership, and drive the "follow through" of those recommendations to ensure smooth execution with a diverse array of cross-functional partners

  • Define critical KPIs and build core operating dashboards to help teams drive operational rigor and manage performance

  • Solve and present complex problems in an understandable way to stakeholders, business leaders, and executives

In order to be successful in this role, we need someone who has:

  • Bachelor's degree in a technical field

  • Minimum of 7 years analyst with 5 years of those years in designing executive level dashboards

  • Expert knowledge of Tableau, MS Excel and other BI analytics tools.

  • Working knowledge of SQL (Impala), Python, SAP HANA, etc.

  • Working knowledge of big data instances: Cloudera, Azure, Snowflake, and the like.

  • Data Science and ServiceNow Performance Analytics experience preferred.

  • JavaScript Experience required.

  • Solid decision making, negotiation, and persuasion skills, often in ambiguous situations

  • Superior communication and presentation skills

  • Excellent leadership and people skills

  • Ability to travel approximately 10% of the time

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Business Analyst / Product Owner (R1080069)

Iqvia Holdings Inc

Posted 1 week ago

VIEW JOBS 10/8/2019 12:00:00 AM 2020-01-06T00:00 Job Description Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward. * We're looking for an experienced Agile Product Owner to join our Big Data team in Montreal, Canada. Apply now! As an Agile Product Owner with IQVIA, you'll be responsible for: Research, Analysis & Product Owner: 50% * Overall experience of 3 - 5 Years with experience as Product Owner executing projects with a distributed team structure. Experience in Healthcare, Pharma, Life Sciences will be an added advantage * Diligently having managed Requirements & Releases using Scrum principles, Agile methodologies, practices, and theory with a distributed team structure * Serves as the primary liaison between the Business sponsors/commercial stakeholders and Scrum Teams * Leveraging business experience and acumen in identifying strategic alternatives and project approach to client questions * Formulating and defining systems scope and objectives, grooming backlog based on user needs and a good understanding of applicable business systems and requirements; * Translating client requirements and understanding underlying infrastructure applications, systems and processes to enable execution of those skills; * Performing quantitative or qualitative analysis to assist in the identification of client issues and the development of client deliverables; * Performing gap analysis and mapping requirements to tangible functional specifications. Developing process models, and defining use cases, user stories and traceability matrix to provide high quality and detailed requirements; Communication & Collaboration: 40% * Devising and modifying procedures to solve complex problems with consideration of equipment capacity and limitations, operating time, and form of desired results, including analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications; * Facilitating and participating in joint analyst and design sessions (workshops) with developers and clients to understand needs of the customer; * Demonstrate pros and cons of application/tool to end users. Assisting the team: 10% * Providing support to business teams in User Acceptance Testing phase Qualifications: * Proficient in JIRA and Confluence, MS office, Visio, MS Access, MS Project professional. * Demonstrable analytical, interpretative and problem-solving skills * Well-developed written and verbal communication skills including presentations, meeting and workshop facilitation * Strong capability in juggling priorities so that deadlines are met while retaining consistently high-quality outcomes * Must have the ability to work with team globally. Adjust schedule based upon projects work. * Excellent interpersonal skills and ability to work effectively with others in and across the organization to accomplish team goals * Excellent conversational and business English (written and oral); additional languages an advantage * Experience Agile /SDLC methodologies * Prior experience with Patient Data, RX Data, Pharmacy data and Hospital data is a plus. * Basic understanding of Spark, Scala, Hadoop eco systems (Big Data) is a plus. * In addition to the skills and experience above, candidates interested in joining IQVIA as an Agile Product Owner you should have: * Must have a minimum of Bachelor's degree in Computer science with 3 to 5 years of Business analysis/Product Owner experience or equivalent with strong academic track record * Adaptability and an ability to learn quickly and apply new knowledge #LI-BW1 #GLD We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™ Job ID: R1080069 Apply Now Not ready to Apply? CHECK OUT OUR SIMILAR JOBS * Business Analyst Jobs * Systems Analyst Jobs * Jobs in Kirkland, Quebec * Business Analyst Jobs Kirkland, Quebec Iqvia Holdings Inc Kirkland WA

Senior Business And Data Analyst

Servicenow