Senior Business Analytics Analyst

Symantec Corporation Mountain View , CA 94035

Posted 2 months ago

Symantec Corporation (NASDAQ: SYMC), a global leader in cybersecurity, operates one of the world's largest cyber intelligence networks allowing organizations, governments, and people to secure their most important data wherever it lives. Enterprises across the world rely on Symantec for integrated cyber defense against sophisticated attacks across endpoints, infrastructure, and cloud. More than 50 million people and families rely on Symantec's Norton and LifeLock Digital Safety Platform to help protect their personal information, devices, home networks, and identities at home and across their devices.

About Symantec:

Symantec Corporation (NASDAQ: SYMC) is the global leader in cyber security. Operating one of the world's largest cyber intelligence networks, we see more threats, and protect more customers from the next generation of charges. We help companies, governments and individuals secure their most meaningful data wherever it lives.

About the Role:

The Senior Business Analyst uses analytical skills to pursue advanced business problems and deliver insights that guide business policy and enable operational decision-making by exercising sound judgement within defined procedures and practices in selecting analysis methods, techniques, and evaluation criteria to resolve appropriate action. In this role, you will build and maintain forecast and predictive models regarding customers, products, and sales of our consumer subscription business used for business and strategic planning. Some examples of analyses used in this role include cohort retention and churn, annual recurring revenue, and customer lifetime value.


  • Develop a deep understanding of the business, customers, products, and key metrics to demonstrate a thorough understanding of business performance.

  • Translate business problems and questions into analysis requirements and gather data from various sources to complete the analysis.

  • Query data from internal systems using SQL scripts and other data mining tools to consistently analyze business performance, derive insights, identify and monitor key trends, and answer key business questions for senior managers and executives.

  • Efficiently and accurately prepare data for analysis, perform extensive QA of data to maintain quality control of final work you're doing, and work with data teams to close potential data issues.

  • Analyze complex business problems requiring a review of factors to understand customer experience, including but not limited to: customer behavior, drivers, and touch points.

  • Create recommendations in the form of reports and data visualizations to support analyses that explain key business trends and drivers.

  • Use data and visualizations to tell a story and make recommendations to help acquire new customers, reduce customer attrition, drive product strategy, and grow revenue.

  • Efficiently and accurately produce monthly and quarterly business reviews for senior managers and executives that answer key business questions.

  • Produce actionable insights, suggest recommendations, and influence the direction of the business by effectively communicating findings to multi-functional groups.

  • Dedicatedly identify business improvement opportunities through systematic and rigorous analysis.


Business Skills

  • An advanced degree and 3 years of experience or a Bachelor's degree and a minimum of 5 years of related experience in a quantitative field (MBA, Engineering, Phyiscis, Math, Statistics, Finance, etc.).

  • Strong intuition for business with strong critical thinking and analysis skills and the ability to use data and metrics to back up business cases, planning, and decisions.

  • Extremely high attention to detail, passion for continuous improvement, and operational excellence and commitment to deliver extraordinary customer service.

  • Hands-on experience with both qualitative and quantitative analysis (e.g. cohort analysis, data mining, rate x volume, financial modeling and forecasting around LTV, ARR, churn, and retention).

  • Experience with building complex multi-source data sets, and interpreting data to extract insights and demonstrate efficacy and repeatability of analytic findings.

  • Effective communication and alignment with partners including peers, technical resources, and senior leaders, using strong written and verbal communication skills.

  • A desire to experiment with, explore, and organize data to deliver significant business narratives.

  • Self-motivated and directed individual, solid team player, self-learner, and problem-solver with a passion for delivering actionable insights to key partners.

  • Prior work experience on an analytics team in a fast-paced business environment.

  • Ability to mine, interpret and analyze datasets and create analytic results.

Technical Skills:

  • Superior skills with SQL coding to extract data from data warehouse tables.

  • Experience with Tableau (or comparable tool) to create visual data presentations.

  • Prior experience with Business Objects to organize and report data.

  • Highly skilled in Excel (pivot tables, advanced functions, statistics).

  • Working knowledge of relational databases and data warehouse principles.

  • Experience in preparing Executive Level PowerPoint presentations.

Symantec is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Symantec strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.

We also consider for employment qualified individuals with arrest and conviction records. In addition, Symantec will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency.

EEO is the law. Applicants and employees of Symantec Corporation are protected under Federal law from discrimination. See the EEO poster and supplement.

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Senior Business Analytics Analyst

Symantec Corporation