Senior Business Analyst

Vonage New York , NY 10007

Posted 3 months ago

Now a Vonage company, Nexmo is an emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, WhatsApp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world.

As a Senior Business Analyst at Nexmo, you will provide direct support & guidance to the Sales Teams in all commercial aspects of deals with existing and prospective customers, including pricing quotation.

You will also be responsible for bringing together Sales, Marketing, Operational managers, Product managers, Finance and Legal team members to develop and execute our CPaaS Pricing strategy, and facilitate the on-boarding process of customers.

Your contribution will be essential to win deals, increase our market share and grow the revenue stream!

What You Will Be Great At

  • Building pricing offers for customers, including our largest and most strategic accounts

  • Actively collaborating with Operations entities, Finance, Legal, and Product teams to optimize the on-boarding process of customers

  • Running analysis around trends in customer requests and pricing. Taking action on trends revealed, driving changes in pricing and costs

  • Challenging existing pricing models and developing new competitive pricing models to grow the revenue stream

  • Streamlining and improving business practices, including tools, templates and processes, to increase the efficiency of the Deal Desk

  • Training and advising Sales and any other stakeholders on pricing, quoting, on-boarding process and best practice

  • Defining and managing projects to deliver further operational efficiencies

What You Must Have Experience In

  • Bachelor's degree required; Business, Economics, Maths or Engineering undergrad majors preferred

  • 5+ years of experience in a rapidly changing, deadline-based position involving daily interaction with multiple levels of management and peers

  • Experience in Telco or Software industry would be a plus

  • Strong analytical skills

  • Strong experience in project management

  • Excellent Excel and data manipulation skills

Qualities That Will Make Our Decision Easier

  • You are customer focused - always thinking first about the needs of his/her internal customers

  • You are delivery-focused

  • You are curious and informed - staying on top of the latest in product, pricing, and industry news

  • You are structured in your approach

  • You are not afraid to challenge authority to get things done

  • You put the company objectives ahead of your own

  • You are comfortable in a fast paced, global & multicultural environment

Nexmo, the Vonage API Platform... Who are we?

Nexmo, the Vonage API Platform, provides tools for voice, messaging and phone verification, allowing developers to embed programmable communications into mobile apps, websites and business systems. Nexmo enables enterprises to reimagine their digital customer experiences by providing them with the tools they need to easily communicate information to customers in real-time through text messaging, chat, social media and voice.

Industry leaders including Snapchat, Zalora, Uber, Telegram, Lazada, KLM, GrabTaxi, Airbnb, Alibaba and Daimler send millions of messages per month using Nexmo APIs.

Founded in 2010, Nexmo is now the Vonage API Platform and remains a fast growing startup, with over 300 people employed across our San Francisco, London, Singapore and Hong Kong locations.

Why Nexmo Our values!

Being disruptive, getting things done, and working with passion and integrity are the values that matter at Nexmo. We are on a mission to enable simplified communications between enterprises and their customers by empowering our employees. We strive for passion and integrity, both personally and professionally.

We have achieved significant growth by hiring exceptional people. We have big goals, and we want the people who join us to be self confident, focused on customers and delivery, and who are structured and committed in their approach. We value those who will help us continue this spirit. If this appeals to you then we encourage you to apply.


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Senior Business Analyst

Vonage