Senior Business Analyst

UPC Insurance Saint Petersburg , FL 33701

Posted 2 months ago


Summary: The Senior Business Analyst (BA) will work in partnership with stakeholders across the enterprise to deliver business solutions that fulfill the requirements of the organization and exceed business expectations. This includes gathering and documenting business requirements using varying tools and techniques, creating test cases, performing systems analysis and testing, managing project priorities, maintaining documentation on system functionality. The Senior Business Analyst will drive the coordination of business change, training and communication with UPC internal departments including, but not limited to, Claims, Customer Service, Sales, Marketing, and Accounting along with external customers such as our BPO providers and third-party vendors. The Senior Business Analyst will be responsible for training, mentoring and delegating work to peer Business Analysts and have experience working within an Agile work environment. This position is a lead role and accountable for keeping UPC Insurance on the forefront of Business Analysis best practices within the industry. The Senior Business Analyst will be responsible for socialization and institutionalization of BA industry practices to guarantee quality deliverables that reflect the needs of our business partners.

Our vision is to be the premier provider of property insurance in catastrophe exposed areas. All business practices and processes are carried out with the goal of achieving the five foundations of our organization: Financial Stability, Products that Work, Superior Claims Service, Ease of Doing Business and Fair Pricing. Our mission is to Keep the PromiseSM to our policyholders, our agents, our shareholders and to our stakeholders.


Essential Duties/Responsibilities:

  • Elicit and document detailed business requirements of systems necessary to administer policies in accordance with all rules, rates and guidelines as established by product management and underwriting and any other stakeholder departments across the enterprise

  • Articulate and validate understanding of business requirements to IT developers

  • Be creative in using various analysis tools and techniques to ensure the solution solves the needs of the business early and often throughout the life of the project

  • Create test cases of all functionality for end to end system testing

  • Assist with testing and document defects for resolution

  • Perform quality checks to ensure accurate ongoing system functionality

  • Document system functionality

  • Create training materials

  • Initiate Agent Bulletins and provide technical input for content

  • Lead the company in all business analysis practices and standards

  • Advocate BA practices that advance delivery of quality solutions across the enterprise

  • Act as a role model to peer BA's, leading with integrity, knowledge, collaboration and a willingness to help develop other BA's skills

  • Lead large, complex initiatives in all aspects of the requirements management discipline from requirements planning, monitoring and close out

  • Develop and maintain workflow documents as they pertain to all systems and procedures as defined in current and future policy systems

  • Possess knowledge and experience in Agile methodologies

Supervisory Responsibilities:


Education and/or Experience:

  • Bachelor's Degree desired

  • Business Analysis certification through the IIBA (International Institute of Business Analysis) or other accredited BA knowledge organization

  • Relevant work experience related to business and system analysis

  • Agile/Scrum Certification preferred

  • Five or more years (7+) of Business Analyst experience, preferably in software development

  • Five or more years (7+) of P&C experience, preferably property insurance

  • Demonstrated success in a fast- paced, team-oriented environment


To perform the job successfully, an individual should demonstrate the following behaviors:

  • Critical Thinking

  • Client/Customer Awareness

  • Interpersonal Relations

  • Integrity

  • Oral and Written Communication

  • Listening Skills

  • Organizing/Planning Ability

  • Personal Work Ethic

  • Analysis & Problem-Solving

  • Leadership & Delegation

  • Training & Mentoring

Required Skills:

  • Exceptional research and analytical skills, ability to perform process gap analysis, problem solve, recommend, and implement extensive departmental workflow improvements, balance granular attention to detail as well as overall big picture, extensive communication skills

  • Understanding of the distribution model for P&C insurance, Underwriting Principles, Regulatory Compliance, and Best Practices of delivering products and services of P&C products

Working knowledge of business systems and software including understanding how Information Technology can be leveraged in the P&C industry

Environmental Demands: The duties of this position are typically performed in an office setting. There may be some minimal road and air travel involved.

Physical Requirements:
This position requires minimal physical exertion. However, in order to properly perform the functions of the job, good speaking and hearing skills are required.

Mental Requirements:
Skills necessary for the effective performance of this position's job functions include: decision-making and analytical abilities, excellent interpersonal skills, effective problem-solving, oral and written communication capabilities, ability to fully utilize computers and computer programs.

Equipment Used: Computers, calculators, telephones.

Note: This description is an outline of the major recurring responsibilities of the job. It is not intended to be all-inclusive of the work performed. The incumbent will typically perform other projects and special assignments.

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Senior Business Analyst

UPC Insurance