Senior Business Analyst Manager, Customer Support, Cloud Business Systems

Google Inc. Austin , TX 78719

Posted 2 days ago

At Google, we work at lightning speed. So when things get in the way of progress, the Business Systems Integration team steps in to remove those roadblocks. The team identifies time-consuming internal processes and then builds solutions that are reliable and scalable enough to work within the size and scope of the company. You listen to and translate Googler needs into high-level technical specifications, design and develop recommended systems and consult with Google executives to ensure smooth implementation. Whether battling large system processes or leveraging our homegrown suite of Google products for Googlers themselves, you help Googlers work faster and more efficiently.

Google Cloud is one of Google's fastest growing product areas, enabling digital transformations for organizations of all sizes, operating in all industries and geographies. The mission of the Customer Success team is to enable the growth of Google Cloud through business systems innovation and excellence. On this team, you will provides all of the systems solutions that allow the successful growth of the business. You will work with product area leaders to identify strategic priorities and designs and implements best in industry solutions to support them.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Minimum qualifications:

  • 10 years of experience developing or implementing business applications

  • Experience in system development in CRM or Customer Success space

  • Experience working across organizational boundaries and collaborating with cross-functional teams

  • Experience managing the full implementation lifecycle for delivery of systems solutions (analyze, design, build, test, implement, support)

Preferred qualifications:

  • Master of Science degree in Computer Science or a related technical field

  • 15 years of experience in gathering requirements and refining business processes in a sales domain (e.g., opportunity management, territory planning, sales incentives and compensation)

  • 10 years of experience in driving vision, strategy, and roadmap for enterprise systems and applications CRM or sales space

  • 7 years of experience managing a team of business analyst, product owner, and/or engineering teams

  • 5 years of experience in Sales Cloud,

  • Excellent interpersonal and communication skills, strong analytical skills, and ability to deal with ambiguity in a rapidly changing business environment

  • Partner with Google executives and other key stakeholders to identify strategic priorities for Google Cloud, and define internal and external business processes to achieve those objectives, specifically in the Sales domain.

  • Design business system solutions and collaborate with engineering and implementation teams to prioritize requirements and define the delivery roadmap.

  • Participate in systems implementation projects (i.e. requirements documentation, systems configuration, test documentation and execution, issue identification and resolution).

  • Plan, prioritize, and deliver systems enhancements by working with LOB partners to drive adoption and change management as well as gather end users feedback.

  • Work across organizational boundaries and collaborate with cross-functional teams.

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