Senior Business Analyst

Summary

The Department of Adult and Juvenile Detention (DAJD) seeks a skilled business intelligence professional to join our team as a Senior Business Analyst/Data Scientist. This role will involve designing, developing, and continuously improving business intelligence solutions, providing crucial guidance for DAJD. The ideal candidate will work autonomously, leading studies and conducting analytical and statistical analyses on complex, multi-dimensional issues affecting various programs, policies, systems, and processes. Utilizing data-driven insights, the successful candidate will devise actionable strategies that align with the Department's goals to optimize efficiencies in policy, organizational structure, process improvements, inter-agency data collaboration, and service delivery initiatives.

DAJD is striving to provide in custody and community-based services that are data informed, advance safety, lead system change and promote equitable outcomes for the people we serve. The Department of Adult and Juvenile Detention is a professional and nationally recognized organization that supports safe, vibrant, and healthy communities in partnership with other criminal justice and human service agencies.

This recruitment may be used to generate a pool for future Career Service, Term Limited Temporary (TLT), and Special Duty Assignment (SDA) positions that may occur in this classification. The pool would be valid for 12 months upon creation and may be extended at the discretion of the hiring authority.

Job Duties

The job description is an overview and is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all the functions and tasks required of this position.

• Design, develop, implement, and maintain reporting tables, metrics, and reports that drive key business decisions using approved Microsoft and third-party BI applications.

• Prepare performance dashboards, regular performance reports, and summaries of results and interpretations of findings for a wide range of audiences including agency leadership, employees, community representatives and Senior County Officials.

• Conduct business analytics, research data, and create visualizations and tools to help inform data-driven decisions.

• Utilize excellent verbal and written communication skills to interact professionally with diverse groups, senior leaders, managers, subject-matter experts, and convey technical information to non-technical users.

• Maintain system data and system integrity by evaluating and coordinating the correction of system problems, developing solutions, and resolution documentation.

• Analyze, design, and monitor system functionality. Gather, define, and translate complex system requirements into functional specifications. Document findings and specifications, develop system integration test plans, and propose efficiencies and business process improvements.

• Research, design, data map, develop, test, implement, train and document enterprise application systems; BI reports, application modifications, business process improvements, system configuration changes, and other related application functions.

• Analyze and test proposed system interfaces, enhancements, and upgrades prior to implementation. Develop acceptance criteria.

• Lead and work closely with other multidisciplinary teams to complete complex studies and analyses to define business requirements and alternative options for improvements for a variety of operational, procedural, and management issues.

• Act as consultant and primary advisor to all levels of management across division and department lines, partner agencies, County leadership and serve as an expert technical resource for cross-functional, inter-departmental, cross-agency projects and project teams.

• Support business teams in identifying and delivering significant and quantifiable business process improvements through the application of process improvement methodologies.

• Lead the education and training of multidisciplinary team members in the use of performance feedback systems and visual management tools to assess the health of the organization.

• Apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of this work.

• Provide support and training to end users on system software and tools.

• Perform other duties as assigned.

Experience, Qualifications, Knowledge, Skills

• A Bachelor's degree in Information Technology, Business, Public Administration, or related field accompanied by at least 3 years relevant experience in business process analysis and improvement experience. This experience should include a minimum of two years in facilitation or leadership roles; OR,
• Any combination of experience/education/training that has equipped individuals with the required knowledge, skills, and abilities to perform the work

Knowledge/Skills/Experience

• Advanced expertise in analysis, design, development, and maintenance of complex business and data management systems

• Knowledge and experience with data warehouse development and maintenance, preferably Microsoft Azure Synapse Analytics

• Proficiency in Data Visualization tools such as Power BI and/or Tableau

• Familiarity and application of project management techniques, methodologies, and tools

• Competence in applying statistical analysis of variance concepts for identifying benchmarks, trends, and anomalies

• Ability to analyze qualitative and quantitative data, solve intricate analytical problems, and provide recommendations based on thorough data analysis

• Understanding of group dynamics and change management methods Capability to coach, mentor, train, and teach adult learners effectively

• Experience in facilitating small and large group meetings, process improvement workshops, and discussion groups

• Effective verbal and written communication skills, including preparing clear, concise reports and delivering presentations to diverse audiences

• Ability to collaborate with individuals from varied backgrounds and organizational roles, fostering open communication and maintaining collaborative relationships

• Proficiency in team building Strong customer service orientation and knowledge

• Proficiency in using office software programs including word processing, spreadsheet, database, statistical analysis tools, presentation, cloud-based collaboration tools, and email

• Understanding of equity and social justice principles

• Experience in working with diverse groups including executives, senior leaders, managers, subject matter experts, customers, technical, and non-technical audiences

Desirable Skills and Experience

• Data processing languages/tools such as SQL, FetchXML, DAX, python

• Knowledge of Microsoft Power Automate

• Knowledge of Microsoft Dynamics 365 design/management

• SharePoint site design/management

• Knowledge of process improvement methods and techniques such as Lean and Six Sigma

• Knowledge and/or experience with GIS tools such as ArcGIS, etc.

• Experience in corrections, or other criminal justice or 24 X 7 operating organization.

Highly Qualified Candidates will have:

• Microsoft Power BI Certification

• Microsoft Power Platform Developer Certification

• Microsoft Certified: Azure Data Engineer Associate

• Microsoft Certified: Azure Data Scientist Associate

Supplemental Information

HOW TO APPLY: Completion of the full King County application and supplemental questionnaire is required. If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an

alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact the recruiter listed on this job announcement.

APPLICATION PROCESS:

The following items are required to be considered for this opportunity:

• An electronic application through www.kingcounty.gov/jobs or www.governmentjobs.com (use the ''.Apply" link) including work history and position duties.

• Resume

• Letter of Interest-detailing your background and describing how you meet or exceed the requirements of the position.

• Responses to supplemental questions.

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

The selection process may include but is not limited to: evaluation of application materials and supplemental questions, interviewing, and assessments.

UNION MEMBERSHIP: This position is not represented by a collective bargaining agreement.

WORK SCHEDULE: This position will work a 40-hour workweek. Standard hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

This position is exempt under the provisions of the federal Fair Labor Standards Act (FLSA),

meaning that it is not eligible for overtime pay or compensatory time accrual, and the incumbent will be required to work the hours necessary to meet position responsibilities.

WORK LOCATION: The work associated with this position will be performed through a hybrid work model that will require both onsite and remote work. The ratio of remote to onsite work will be dependent on business needs and is subject to change.

The primary onsite work location for this position is the King County Courthouse at 516 3rd Avenue, E 245, Seattle WA 98104. However, candidates must be willing and able to report to work at different secured detention facilities in Seattle and Kent.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Employees will be provided with a County issued laptop and, when working remotely, must maintain a workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

SPECIAL REQUIREMENTS: The person selected for this position may be required to complete a thorough background investigation process, including fingerprinting, criminal history check, and reference checks.

DEPARTMENT CONTACT: Questions regarding this announcement or position may be directed to: Jaclyn Smith, DAJD Sr. Human Resources Analyst; Phone Number 206-263-3379 or via email at jacsmith@kingcounty.gov

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Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

KING COUNTY IS AN EQUAL EMPLOYMENT OPPORTUNITY (EEO) EMPLOYER

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection

for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.