Senior Business Analyst

CSG Systems Incorporated Allen , TX 75002

Posted 7 months ago

14846 Senior Business Analyst (Open)

Position Type:

Full time




Forte - Product Delivery

Position Details:

We are looking for a Senior Business Analyst who will be the vital link between our information technology and our business objectives by owning project and enterprise level analysis, coordinate the efforts of multiple business analysts across projects, and drive successful completion of projects across teams.

Why work for CSG?

Our culture is flexible and progressive. We offer competitive compensation and benefits, including unlimited PTO, 5.5% 401k match, affordable health care coverage options, extended paid maternal & paternal leave, a discounted stock purchase program, and much more.

Job Responsibilities:

  • Apply knowledge, best practices, and expertise in business analysis concepts, principles, and techniques to gather, document and manage business requirements

  • Gain in-depth knowledge of current products, processes, and business practices and lead remediation of any issues or gaps identified

  • Work closely with the product owner to understand product vision and assist in defining/refining Product Roadmap by applying value management principles

  • Lead/coordinate requirements elicitation sessions with business owner and stakeholder groups across the organization and document as-is and to-be functional requirements

  • Enhance and optimize existing processes and ensure that the team is adhering to business analysis principles and best practices

  • Review deliverables created by the BAs for quality and consistency

  • Manage ad hoc requests for investigative work and unique reporting needs

  • Plan and coordinate cross-team business analysis efforts and drive the project to completion

  • Perform impact analysis across products and responsible for identifying and/or designing business processes to deliver greater effectiveness and efficiency

  • With minimal supervision analyze requirements to create Epics, features and user stories and maintain a backlog in line with the product roadmap

  • Work closely with UX/UI team to define mock-ups/wireframes

  • Collaborate with the business owner, technical teams and stakeholders to ensure requirements acceptance in an agile environment

  • Negotiate and communicate priority for new features and enhancements of payment products

  • Conduct Product backlog grooming sessions and sprint planning

  • Facilitate a team to consensus on the scope, design decisions, and implementation decisions

  • Closely track project progress across teams and manage nuances of scope creep effectively

  • Coordinate and ensure product documentation are up to date

  • Support development and QA teams during the development cycle and assist with UAT

  • Additional tasks as assigned by manager and team organization/planning

Desired Qualifications:

  • Bachelor's degree in Business or Technology with 5+ years of relevant professional experience as an IT Business Analyst

  • 2+ years in planning and coordinating the efforts of a team of IT business analysts

  • Proven experience in gathering, organizing and documenting technical and non-technical functional requirements interacting with cross-functional teams

  • Experience in defining Business Analysis best practices

  • Strong experience working on various requirement gathering techniques

  • Ability to multi-task, organize and prioritize multiple deliverables while working independently

  • Proven examples of leadership and ability to drive results

  • Demonstrated experience in leading workshops with senior stakeholders and technical teams

  • Self-motivated; adaptable and flexible; responsive and resourceful in a fast-paced business model

  • Excellent interpersonal skills

  • Experience working on Agile methodology is required

  • Experience in payment industry is preferred

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Senior Business Analyst

CSG Systems Incorporated