Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.
The Business Process Consultant (BPC) for Wolters Kluwer (WK) - CT Corporation - is responsible for driving the strategy, definition, design and implementation of new/upgraded customer-facing or internal products and process improvements to improve revenue growth, optimize operational efficiencies and achieve company goals and objectives. The BPC will be a thought leader to a platform, process or project and will support the business with innovative solutions to achieve desired outcomes.
Essential Duties and responsibilities
Drive the strategy, definition and design of new or upgraded platforms, processes or projects
Design initiatives, identify tools/technology and/or re-engineering processes to improve customer service, productivity, quality and efficiency within the business
Develop and maintain relationships with business owners, technical resources and internal teams
Act as the 'Voice of the Field' for process re-engineering and technology initiatives
Contribute to the continuous evolution of platform, process and project strategy to grow revenue and improve customer retention (in collaboration with Product Management, Marketing team, and Finance)
Work with Product Managers and Service/Operations Managers to create business briefs and investment cases
Partner with business owners to analyze and fully understand project goals and objectives
Translate approved investment cases and strategic objectives into business/system/functional requirements
Create use case documentation, process flows, paper prototypes/wireframes
Determine the impact of new functionality to existing processes and functionality
Ensure the final solution efficiently and effectively meets stakeholder needs through monitoring and trend analysis
Drive the development of new or upgraded customer-facing or internal platforms, processes or projects
Act as the point person for clarification of specifications and requirements throughout development
Provide business leadership (e.g., make business decisions; liaise with business owners) throughout development
Author and submit appropriate initiation documents
Review and sign off on all project documentation
Provide on-going/ad-hoc support for all internal teams throughout development
Manage project team priorities and monitor project progress, ensuring progress continuously complies with defined charter, strategy, timelines, budgets and scope
Identify and mitigate risks and issues that may delay release or increase costs
Escalate or engaging additional resources to resolve issues in a timely manner
Keep project stakeholders informed of project progress and issues
Assume final accountability for the success of each development initiative.
Facilitate a smooth transition of a quality project/upgrade to a production environment
Review and approve QA test approach, test cases and test results documents
Create and execute user acceptance testing materials/plans for internal users
Support the preparation and execution of user acceptance tests and/or beta tests for external customers
Perform production migration shakeout
Collaborate with internal stakeholders and experts to generate optimal implementation solutions and validate the implementation approach
Document project release notes to accompany the release
Facilitate the transition of knowledge to the Business Operations organization
Monitor the release for acceptable performance and providing ongoing support and maintenance during the post-deployment phase.
Participate in training initiatives to educate internal teams and end users
Support internal teams to effectively utilize existing tools to perform daily activities.
Manages time and company resources appropriately.
Performs other duties as requested by the Director - Business Capabilities.
Bachelor's Degree in Business, Information Technology or related discipline;
6+ years of experience in Operations, Sales, Product Development, Business Analysis, Project Management or other function that shows high organization and ability to execute.
Minimum Experience: 6+ years of experience in Operations, Sales, Product Development, Business Analysis, Project Management, or other function that show high organization and ability to execute, including:
Defining strategy for project or process
Fostering innovative culture and solutions
Demonstrating strong analytical and problem-solving skills.
Defining solutions to operational and technical issues (e.g., applying business modeling concepts).
Translating business needs into creative system/process requirements.
Initiating and implementing process improvement initiatives.
Participating in the software development lifecycle (e.g., Agile/SAFe, Waterfall).
Demonstrating project management skills.
Demonstrating organization, time management, and multi-tasking skills.
Collaborating across multiple internal teams (e.g., technical and business resources).
Demonstrating strong written and verbal communication.
Utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Utilizing Microsoft Visio.
Master's Degree in Business Administration OR 9+ years of experience in Product Development, Business Analysis, or Project Management
Six Sigma Green or Black Belt Certification
Experience with SAP, JD Edwards, Salesforce, Oracle
Project management experience
Business analysis experience
Domestic travel less than 25% of work time
Ability to travel independently
Ability to travel by air