Senior Billing Representative - Multiple Locations

Unitedhealth Group Duluth , MN 55805

Posted 2 months ago

Welcome to one of the toughest and most fulfilling ways to help people, including you. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

This function is responsible for medical and ancillary product premium billing. Positions in this function interact with customers gathering support data to ensure invoice accuracy and also work through specific billing discrepancies. Provide input to policies, systems, methods, and procedures for the effective management and control of the premium billing function. Educate customers regarding the availability of receiving invoices and remitting payments through online applications.

Monitor outstanding balances and take appropriate actions to ensure clients pay as billed. Manage the preparation of invoices and complete reconciliation of billing with accounts receivables. May also include quality assurance and audit of billing activities.

Positions mainly responsible for more general A / R activities which do not include medical and ancillary premium billing activities can be found in the Accounts Receivable function in the Finance job family. Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.

This position is full-time (40 hours/week) Monday

  • Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am-4:30pm. It may be necessary, given the business need, to work occasional overtime. Our offices are located at:
  • 601 Brooker Creek Blvd, Oldsmar Florida 34677
  • 4 Research Drive, Shelton, Connecticut 06484
  • 4316 Rice Lake Road, Duluth, Minnesota 55811

Primary Responsibilities:

  • Interact with customers gathering support data to ensure invoice accuracy and also work through specific billing discrepancies

  • Provide input to policies, systems, methods and procedures for the effective management and control of the premium billing function

  • Educate customers regarding the availability of receiving invoices and remitting payments through online applications

  • Extensive work experience within own function

  • Work is frequently completed without established procedures

  • Works independently

  • May act as a resource for others

  • May coordinate others' activities

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher) OR equivalent years of working experience

  • 2+ years of Customer Service experience analyzing and solving customer service problems in an office setting environment OR 2+ years of experience working in billing in creating invoices, applying payments and reconciling accounts

  • Intermediate experience with Microsoft Excel (filtering, sorting, basic formulas, setup and organization of data)

  • Ability to work 40 hour work week during core business hours (8:00am

  • 5:00pm), Monday to Friday
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.

Preferred Qualifications:

  • Associate's Degree (or higher)

  • 1+ years of experience working in banking, finance or accounting industry

  • Experience using Microsoft Access to analyze data

  • Microsoft Excel experience with using Pivot Table and VLOOKUP

Soft Skills:

  • Ability to build relationships and negotiate with customers

  • Ability to resolve complex billing issues

  • Ability to interface with client managers, underwriting, case installation groups and sales team members

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: billing, claims, medical claims, healthcare claims, office, UnitedHealth Group, UnitedHealthcare, training class, customer service representative, customer service, CSR, Data Entry, adjustments, phone support, hiring immediately, #RPO

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