Senior Billing Representative

C.H. Robinson is seeking a Senior Billing Specialist to join our team. As the liaison between our esteemed customer branches and contracted carriers, you'll be at the forefront of customer service excellence. Your role will involve handling incoming calls from C.H. Robinson contracted carriers and factoring companies, where you'll not only educate them on best practices but also ensure the seamless release of timely payments. If you thrive in a fast-paced environment, possess exceptional communication skills, and excel in critical thinking, then this opportunity is tailor-made for you. Apply today and seize the opportunity to shape your future success.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Execute timely release of vouchers and payments to carriers, ensuring seamless invoicing for our customers

• Maintain high service levels by handling multiple incoming calls daily and ensuring accurate logging and data entry

• Utilize data analysis and problem-solving skills to troubleshoot complex issues, collaborating with carriers to resolve paperwork issues and address billing/open payables questions effectively

• Participate in process improvement initiatives, offering valuable insights and enhancing operational efficiency

• Cultivate strong professional relationships with both internal and external stakeholders, providing exceptional service and fostering open communication

• Collaborate effectively within the team, offering support to colleagues and coaching less experienced team members when needed

• Continuously hone your skills, deepen your understanding of processes, procedures, and systems to expertly address carrier inquiries, resolve billing concerns, and troubleshoot issues with precision and efficiency

QUALIFICATIONS

Required:

• High School Diploma or GED equivalent

• Minimum 4 years of data entry or call center experience

• Minimum 1 year of strong customer service and communication skills (written and verbal) experience

Preferred:

• Proficient in Microsoft Office Suite of programs

• Previous 1 year of experience with the Navisphere system

• Well-developed written and verbal communication skills

• Positive, professional attitude and excellent customer service skills with an ability to deal with conflict/sensitive topics

• Strong interpersonal skills

• Critical thinking skills and the ability to use own judgement and make sound decisions

• Strong organization skills and attention to detail

• Takes initiative and approaches work with persistence

• Ability to work in fast-paced, professional, and deadline driven environment

• Effective in multi-tasking and prioritizing their skills and time

• Strong strategic orientation, influence skills and business savvy

• Values a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)

• Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid and floating holidays

• Paid time off (PTO)

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.