Senior Benefits Specialist

The Hanover Company Houston , TX 77020

Posted 2 months ago

Hanover is looking for a Senior Benefits Specialist who will be responsible for administering employee benefit programs including: medical, dental, vision, life insurance, disability, 401(k), and wellness benefits. In conjunction with the VP - Human Resources, the Senior Benefits Specialist will be responsible for researching, evaluating, and preparing recommendations for senior management, and implementing the approved benefits options offered to Hanover employees. The Senior Benefits Specialist will also be responsible for participating in and supporting HR Department initiatives, events and activities (i.e. team-building, corporate events, holiday parties).

Job responsibilities include, but are not limited to:

Program Administration

  • In conjunction with the VP - Human Resources, implements benefits program strategic initiatives.

  • Partners closely with Hanover's external Benefit Consulting Firm to ensure plan designs, disease management, care management and wellness initiatives deliver improved health outcomes and quality of care.

  • Acts as the primary contact for Health and Welfare Benefits Consultant, third-party administrators and other benefit vendors as needed.

  • Reviews biweekly payroll files to ensure proper deductions, 401k loan processing and benefit changes.

Communication and Outreach

  • Develops targeted communication strategies and supporting materials reaching all jobsite employees.

  • Coordinates communication campaigns i.e. mail-order pharmacy program, preventive visit incentives.

  • Administers monthly benefit electronic newsletter.

  • Conducts both in-person and remote employee benefit seminars during New Hire Orientation.

Financial Analysis and Reporting

  • Utilizes benefit reports and data to understand and monitor enrollment, claims and all financial metrics.

  • Processes all health and welfare benefits bills

  • Interfaces with Accounting Department to ensure proper allocation revenue and billing.

Claims Resolution and Employee Support

  • Handles escalated benefit inquiries and issues by interpreting benefit policies and procedures.

  • Manages claims exceptions and prior authorization process.

Open Enrollment and Ongoing New Hire Enrollment

  • Manages the open enrollment process including configuring UltiPro, conducting enrollment meetings, processing enrollments and ensuring successful data transmission to all vendors.

  • Conducts one-on-one and group enrollment meetings.

  • Identifies ways to connect with Hanover employees and provide extraordinary service and support.

System Support and Data Transfer

  • Coordinates transfer of data to external vendors, plan providers, auditors and consultants.

  • Maintains UltiPro web page providing digital support materials.
    401k Support

  • Assists VP - Human Resources with bi-annual 401k Committee Meetings, annual discrimination testing, coordination of the annual 401k audit and Form 5500 filing process.

Leave Administration, Short Term Disability

  • Ensures effective administration of internal company leave programs and ensures compliance with FMLA.

  • Coordinates leave with disability programs available.

Health Savings Account and Flexible Spending Account Management

  • Administers HSA Bank employee and employer contribution funding process.


  • Oversees all benefits compliance related to federal, state and local legal requirements including ACA, HIPPA, ERISA, PCOR Fee, Form 5500, FSA discrimination testing.

  • Responsible for annual notice distribution for Section 125 Plan and 401k Plan.

  • Responds to annual compensation surveys.

  • Completes EEO-1 reporting.

Education, Qualifications and Experience

  • Bachelor's Degree in Business Administration or related degree, HR preferred.

  • 3-5 years' benefit administration and/or benefits consulting experience required.

  • Must have high level of enthusiasm and strong presentation skills.

  • Must have strong project management skills.

  • Experience working with vendors.

  • Must be a strong team player and willing to assist with HR-related projects and activities.

  • Must be a self-starter with the ability to communicate effectively both orally and in writing.

  • Strong oral and written communication skills.

  • Knowledge of all pertinent federal and state regulations, filing and compliance requirements affecting employee benefit programs, including ACA, ERISA, COBRA, FMLA, ADA, SECTION 125, Medicare, COBRA, and Social Security and DOL requirements.

  • Strong data analytics skills.

  • Knowledge of MS Word, Excel, Power Point.

  • PHR, SHRM-CP or CEBS Certification preferred.

  • Prior experience with Ultimate Software preferred. Proven experience with online benefit systems.

Hanover Company offers competitive salaries with performance-based bonuses, upward mobility, and a robust benefits program which includes 401k with company match, company-paid medical, dental, vision, life and disability insurance plans, and flexible spending accounts.

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Senior Benefits Specialist

The Hanover Company