Senior Benefits Programs Specialist

Overview

Who We Are:

The Economic Services Division (ESD) is responsible for the administration of benefits to help Vermonters meet their basic needs. ESD is one of 5 divisions under the Department for Children and Families (DCF) which is one of the largest departments (1000 employees) within the largest agency (Agency of Human Services) in the state of Vermont. ESD Leadership recognizes that the division's biggest resource is our staff and is committed to continuously looking at ways to strengthen and support our workforce. This position is located in the Morrisville district office, which is known for teamwork, camaraderie, providing excellent services to customers.

The Role:

The Senior Benefits Programs Specialist (Senior BPS) is a critical component of the organizational structure that supports the delivery of excellent customer service and provides valuable guidance, support, and training to a team of Benefits Programs Specialists. This position is the first line responder and the primary subject matter expert of all aspects of the programs administered by the Economic Services Division. It is the Senior BPS' responsibility to ensure that their team has the knowledge and tools needed to effectively perform their jobs. Support is accomplished through a variety of coaching and training methods on topics such as customer service skills, eligibility determination, policy, business processes, and system utilization. Work is performed under the supervision of an Economic Services Supervisor.

What we offer

• Flexible work schedules and opportunity to telework part time after completion of training period depending on performance and needs of the office

• 12 paid holidays, plus sick and vacation time

• Excellent, health, dental, and vision insurance for employees and their families.

• Retirement plans, including a pension

• Parental leave for all new parents, including adoptions

• Working with a staff who is dedicated to supporting children and families, including your own.

Who May