Loews Hotels Tucson , AZ 85704
Posted 3 weeks ago
Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.
This position directly reports to the Food and Beverage Director. This position is responsible for ensuring standards are met in banquet service including set up, service, breakdown, staffing and equipment needs for all banquet events. Following events, the senior banquet captain will finalize all banquet checks and submit to accounting. The banquet captain will be primarily responsible for hiring and training staff. The Senior Banquet Captain will also oversee the PM banquet captain and crews.
Essential Functions and Responsibilities
Oversees all aspects of banquet functions coordinating set up, delivery of service, equipment distribution, quality of food presentation and breakdown
Conduct pre shift meetings to ensure all staff members are assigned duties and have clear expectations for their shift
Maintains banquet department staffing levels to provide services based on forecast and Brand Standards
Works with F&B Director on establishing departmental guidelines, policies and procedures
Ensure captain's reports and completed and submitted daily to the appropriate departments for all banquet events.
Reviews and maintains daily payroll
Works with F&B Director on hiring, interviewing and trains according the Loews Hotel Standards
Conducts ongoing training, coaching, counseling and discipline as needed with guidance from the F&B Director and HR Director
Follows New Hire Training and ongoing Star Service program in accordance with hotel policy
Attends all BEO and required hotel meetings to keep abreast of in house activities, special promotions and upcoming events and maintains communications with other department within the hotel
Verifies banquet counts, prepares banquet checks, presents check for signature, finalize bills in Delphi, records in spreadsheet and forwards to accounting
Responds to guest complaints/comments in a positive, professional manner
Works closely with the chef to plan food presentation and distribution timing needed to achieve service goals and complete banquet set up
Monitors all banquet personnel in their duties
Inventories smallwares and equipment monthly reporting needs to the F&B Director
Ensures that equipment is maintained and stored securely
General
Promotes applies teamwork skill at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Attends appropriate hotel meetings and training sessions
Complies with required safety regulations and procedures
Complies with hotel and department standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Maintains cleanliness and excellent condition of equipment and work area
Executes emergency procedures in accordance with hotel standards
Qualifications
4 years food and beverage experience with 1 year being supervisory
High school diploma required
Must be fluent in English
Must have experience in training and motivating staff
Must be able to work under pressure, handle multiple tasks and difficult situations
Must be able to maintain high standards of service and be well versed in banquet set up and service
Excellent communication skills are essential
This position requires bending, lifting and carrying
Must be able to lift up to 75 pounds
Must be customer service oriented and have excellent hospitality skills
Must be flexible to work any shift including holidays and weekends
Loews Hotels